Key Account Management Specialist

Job Description
You will manage and grow key vendor accounts, driving revenue, retention, and renewals, and maximizing account value through upselling and cross-selling QBar packages and services. You will build strong long-term relationships with strategic vendors, understand their business needs, identify growth opportunities, manage negotiations and contracts, resolve issues, and work closely with Sales, Customer Success, Product, Marketing, and Operations teams to improve vendor experience and performance. The role requires strong account management, negotiation, analytical, communication, and problem-solving skills, with a strong focus on business growth and vendor success.
Responsibilities:

• Manage and grow relationships with key and strategic QBar vendors.
• Drive renewal, retention, upselling, and cross-selling across QBar packages and services.
• Identify revenue growth opportunities based on vendor performance, needs, and business potential.
• Understand vendor needs and provide tailored solutions to improve their QBar experience and business outcomes.
• Manage commercial negotiations, contracts, and account-related processes.
• Monitor account performance, identify risks, and take proactive actions to reduce churn.
• Build strong relationships with decision-makers and ensure high vendor satisfaction and engagement.
• Collaborate with Sales, Customer Success, Product, Marketing, and Operations to resolve issues and unlock growth opportunities.
• Analyze key account data and prepare performance and growth reports.
• Act as the main point of contact for strategic vendors and ensure effective end-to-end account management.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Management, Economics, or a related field.
• 2+ years of experience in Key Account Management, Account Management, B2B Sales, or Customer Success.
• Experience in B2B platforms, SaaS, e-commerce, or marketplace businesses is a plus.
• Strong understanding of sales processes, account growth, retention, and customer lifecycle management.
• Proven experience in managing multiple accounts and achieving commercial targets.
• Strong communication skills in English and Persian.