Distribution Supervisor

We are seeking an experienced and hands-on Distribution Supervisor to manage daily pickup and distribution operations, warehouse activities, operational teams, and courier fleet. The successful candidate will be responsible for ensuring on-time pickup from sellers, accurate delivery to customers, sufficient fleet capacity, and efficient warehouse operations, while maintaining high service quality and customer satisfaction.

Responsibilities

• Plan and execute daily pickup and distribution operations to ensure on-time collection from sellers and accurate delivery to customers.
• Manage warehouse and facility operations, including receiving, sorting, loading, dispatching, and maintaining operational standards.
• Supervise and manage operational teams and manpower, including workforce planning, performance management, training, and development.
• Manage courier recruitment, onboarding, retention, and daily fleet capacity based on operational demand.
• Monitor pickup and delivery KPIs, productivity, service levels, and delivery progress, and prepare regular performance reports.
• Ensure fleet readiness and availability, including proper organization and maintenance of delivery vehicles.
• Implement and ensure compliance with distribution policies, procedures, and operational standards.
• Manage relevant administrative matters, personnel records, and operational documentation in accordance with company procedures.
• Review employee performance and provide regular feedback, coaching, and improvement plans.
• Provide operational data and insights for business reviews, planning, and continuous improvement initiatives.
• Ensure operational efficiency, on-time service, and customer satisfaction across pickup and delivery operations.

Requirements

• 3–5 years of experience in logistics, distribution, or last-mile operations, preferably with team management responsibilities.
• Strong leadership, people management, and communication skills.
• Good proficiency in Microsoft Excel and Microsoft Office, with the ability to prepare and analyze operational reports.
• Strong analytical, reporting, and presentation skills.
• Ability to prioritize, make decisions, and perform effectively under pressure.
• Strong problem-solving and operational decision-making skills.
• Good understanding of customer experience and service quality.
• Good command of English is a plus.