We are looking for an IT Support Specialist to provide technical support to users and troubleshoot issues related to hardware, software, operating systems, networks, and communication services. The role involves identifying and resolving technical issues, managing and following up on user requests, and providing guidance to ensure smooth and reliable IT services across the organization.

Responsibilities
Identify, investigate, and resolve users’ hardware and software issues.
Provide technical support for operating systems, software applications, and peripheral devices.
Install, configure, and troubleshoot software and equipment used by employees.
Receive, manage, and follow up on user requests through the IT ticketing system.
Accurately document reported issues, troubleshooting steps, and solutions in the ticketing system.
Apply basic networking concepts such as IP Addressing and perform initial network troubleshooting.
Support corporate VPN connectivity and troubleshoot remote access issues.
Investigate and resolve network-related issues that affect user access and productivity.
Assist with the configuration, maintenance, and troubleshooting of VoIP systems and telephony devices.
Troubleshoot issues related to internal and external calls and communication services.
Create and maintain user documentation and guides to help employees understand and use IT systems and processes.
Provide users with the necessary guidance and training to use IT services and tools effectively.
Provide support and troubleshooting for Windows 10 and 11, including related System Administration activities.
Provide initial support for macOS, Linux, and Android environments and troubleshoot compatibility and performance-related issues.
Follow up on technical issues until they are fully resolved and escalate them to the relevant team or specialist when required.
Requirements
2–3 years of experience in IT Support, Service Desk, Help Desk, or ICT Support roles.
Good understanding of IT Service Management (ITSM) principles and processes.
Strong troubleshooting and problem-solving skills across hardware and software issues.
Good knowledge of Windows 10 and 11, with experience in System Administration and Troubleshooting.
Familiarity with macOS, Linux, and Android environments.
Understanding of basic networking concepts, including IP Addressing and Network Troubleshooting.
Experience supporting and troubleshooting VPN and Remote Access.
Familiarity with VoIP systems and telephony devices is a plus.
Experience working with IT Ticketing Systems and Remote Support tools.
Ability to accurately document technical issues, troubleshooting steps, and solutions.