IAM Support & Maintenance Specialist (Vista Digital)

Irancell is seeking an IAM Support & Maintenance Specialist to support the operation, maintenance, and continuous improvement of the organization's existing Identity and Access Management (IAM) environment.

The successful candidate will be responsible for day-to-day IAM operations, troubleshooting identity and access issues, managing user access requests, monitoring IAM services, supporting integrations, and coordinating with infrastructure, security, application, and system administration teams.

The role requires a practical, service-oriented approach to maintaining a stable and secure IAM environment and resolving identity and access issues in a timely manner.

Key Responsibilities

• Provide day-to-day operational support and maintenance for the existing IAM platform and related services.
• Monitor IAM services and investigate system, authentication, authorization, and access-related issues.
• Manage user identities, accounts, groups, roles, and access permissions according to approved procedures.
• Process and troubleshoot user onboarding, modification, and offboarding requests.
• Support user onboarding, internal transfers, and employee offboarding from an IAM perspective.
• Monitor and troubleshoot IAM integrations with applications, directories, databases, and infrastructure services.
• Work with Active Directory, LDAP, SSO, and other identity-related services where applicable.
• Review IAM logs and investigate failed provisioning, synchronization, and integration processes.
• Perform routine maintenance, configuration changes, and operational checks on IAM components in accordance with approved procedures.
• Support IAM-related incidents and service requests and ensure issues are followed through to resolution.
• Coordinate with application, infrastructure, cybersecurity, network, and system administration teams to resolve access-related incidents.
• Coordinate with the IAM product vendor or external support team when advanced troubleshooting or product support is required.
• Maintain operational documentation, configuration records, and troubleshooting procedures.
• Support access reviews, periodic account reviews, and other IAM operational and compliance activities.
• Develop and maintain PowerShell, Python, .NET Core, or Bash scripts to automate repetitive IAM support and maintenance tasks.
• Maintain existing integrations and automation scripts and troubleshoot failures when required.
• Follow approved ticket management, incident management, and access management procedures.
• Respond to daily operational issues and provide timely support to employees and technical teams.

Required Qualifications

• Practical experience in Identity and Access Management (IAM) operations and support.
• Good understanding of user lifecycle management, including onboarding, transfers, and offboarding.
• Practical experience with user accounts, groups, roles, permissions, onboarding, and offboarding.
• Understanding of authentication, authorization, SSO, and access control concepts.
• Experience troubleshooting user access, authentication, authorization, and provisioning issues.
• Working knowledge of Active Directory and/or LDAP.
• Experience working with Windows and Linux environments.
• Ability to read and troubleshoot PowerShell and Bash scripts; .NET Core. Python knowledge is an advantage.
• Familiarity with REST APIs, JSON, and API-based integrations.
• Experience reviewing logs and troubleshooting service and integration failures.
• Understanding of secure handling of credentials, secrets, and sensitive identity information.
• Experience with incident management, troubleshooting, and operational support.
• Ability to work effectively with infrastructure, cybersecurity, application, and system administration teams.
• Ability to read technical documentation in English and communicate effectively with technical teams.

Preferred Qualifications

• Experience with enterprise IAM platforms.
• Experience with SSO, MFA, and SAML/OAuth.
• Experience supporting IAM integrations with enterprise applications.
• Familiarity with access certification, access reviews, and audit requirements.
• Experience working with IAM vendors and technical support teams.
• Experience with monitoring and log-management platforms.
• Knowledge of ITIL-based incident, problem, and change management processes.

Role Focus
This is primarily an operational support and maintenance role. The successful candidate will be expected to maintain the existing IAM environment, respond to incidents and service requests, troubleshoot identity and access problems, support integrations, perform routine administrative activities, and ensure the continued availability and reliability of IAM services.