Technical Support Engineer

About Behsa:
Behparaz Hamrah Samaneh Aval, a subsidiary of Hamrah Aval, is a leader in IT and digital solutions. We are looking to hire motivated, creative, and skilled individuals to join our team and contribute to innovative projects that shape the digital future.

Job Description:
As a Technical Support Engineer, you will be responsible for:

• Analyze employer requests.
• Communicate effectively with the employer to analyze requests.
• Complete requests within the prescribed time.
• Analyze configuration requests.
• Apply configurations to the system.
• Plan periodic services.
• Prepare and update required documentation for periodic services.
• Analyze requests reported by the IPCC and subscriber issues.

Qualifications:

• Good practical knowledge of SQL.
• Hands-on experience with ITIL.
• Hands-on knowledge of GSM.
• Strong teamwork skills.
• Good performance management.
• Effective communication skills.

What We Offer:

• A dynamic and professional work environment
• Competitive salary and benefits
• Flexible working hours and remote options
• Opportunities for growth and learning