At Altex, we are looking for a proactive and technically skilled IT Help Desk Specialist to join our team. In this role, you will be responsible for providing day-to-day IT support to employees, resolving hardware and software issues, managing user access, and helping maintain a stable and secure IT environment.
We are looking for someone who is hands-on, service-oriented, and solution-focused, with the ability to troubleshoot issues independently, explain technical concepts clearly to non-technical users, and follow requests through to complete resolution.
Your Responsibilities at Altex:

• IT Support: Respond to and resolve employees' IT requests through the ticketing system, in person, or remotely, and follow up until complete resolution. Escalate complex issues to specialized technical teams when required.
• Hardware & Software Support: Install, configure, maintain, and troubleshoot operating systems, primarily Windows with basic support for macOS and Linux, as well as software, laptops, printers, and other IT peripherals.
• Network Support: Troubleshoot user connectivity issues related to LAN, Wi-Fi, and VPN, and provide basic support for network equipment such as switches, routers, and access points.
• User & Access Management: Manage user accounts and access permissions to shared resources through Active Directory and ensure appropriate access based on organizational requirements.
• Business Tools Support: Provide support for Mattermost, Outlook, email services, and two-factor authentication (2FA) tools.
• System Maintenance & Security: Perform routine system updates, monitor antivirus status, and follow up on backup status to help maintain the stability and security of the IT environment.
• IT Asset Management: Maintain and periodically inspect IT equipment, keep IT asset records up to date, and track the status of company hardware and peripherals.
• Documentation & Knowledge Base: Document troubleshooting procedures and solutions, maintain the IT knowledge base, and create and update user guides to improve the efficiency and quality of internal IT support.

Requirements:

• Minimum 1 year of professional experience in IT support or help desk roles.
• Strong knowledge of Windows and hands-on experience troubleshooting hardware and software issues.
• Familiarity with fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with Active Directory and Microsoft 365 / Outlook.
• Ability to read and understand technical documentation in English.
• Strong problem-solving and troubleshooting skills with a hands-on approach.
• Ability to explain technical issues and solutions clearly to non-technical users.
• Ability to prioritize requests, manage multiple tickets, and follow issues through to complete resolution.
• Strong communication, teamwork, and service-oriented skills.

Nice to Have:

• Familiarity with MikroTik, Windows Server, Exchange, or VoIP.
• CompTIA A+, CCNA, or MCSA certification.
• Experience working in environments with high security and operational requirements, particularly Fintech or financial services.

Benefits of Working at Altex:

• Flexible working hours
• Breakfast, lunch, and snacks provided
• Team-building and recreational events
• Corporate gifts and benefits packages
• Opportunities for professional learning