Shape intuitive and seamless digital experiences for millions of users by transforming complex journeys and transactions into simple, accessible, and user-centered interactions. You will combine behavioral insights, UX research, information architecture, and interaction design to identify friction points, solve complex user scenarios, and create experiences that are both effortless for users and aligned with business and product goals.
Responsibilities:

• Design and map end-to-end user journeys, service blueprints, user flows, and interaction scenarios across the product lifecycle.
• Analyze complex user journeys and design solutions for edge cases, system errors, incomplete states, and recovery flows.
• Develop and optimize information architecture for complex catalogs, workflows, and multi-step transactions.
• Conduct usability testing, user interviews, contextual inquiries, and other UX research activities to identify user needs and pain points.
• Translate research findings and behavioral data into actionable UX improvements and design decisions.
• Create wireframes, prototypes, and interactive designs from low to high fidelity using Figma.
• Collaborate closely with Product Managers, Engineers, Data Analysts, and other stakeholders to ensure a seamless implementation of UX solutions.
• Define and monitor behavioral UX metrics such as task completion, drop-off rates, usability, and customer effort.
• Advocate for user needs throughout product discovery, design, and roadmap planning.
• Continuously identify opportunities to simplify experiences, reduce cognitive load, and improve usability and accessibility.

Requirements:

• 5+ years of professional experience in Product Design, UX Design, or Interaction Design, preferably in large-scale consumer digital products.
• Strong expertise in user journey mapping, user flows, task analysis, wireframing, and information architecture.
• Hands-on experience in UX research and usability testing, including test planning, moderation, analysis, and reporting.
• Strong understanding of UX principles, usability heuristics, mental models, Gestalt principles, and progressive disclosure.
• Proven ability to identify and design for edge cases, non-linear user journeys, system errors, and recovery scenarios.
• Advanced proficiency in Figma and experience creating interactive prototypes from low to high fidelity.
• Strong analytical and problem-solving skills with a user-centered mindset.
• Ability to translate complex business and technical requirements into simple and intuitive user experiences.
• Strong collaboration and communication skills, with the ability to work effectively with Product, Engineering, Data, and other cross-functional teams.
• Familiarity with UX metrics such as SUS, CES, task completion rate, and drop-off rate is a plus.
• Experience working on mobile applications, PWA, or other large-scale consumer products is a plus.