Product Manager

Job Overview:

We are looking for a Product Manager to join Digikala’s Product team, with a primary focus on Retail products and processes, while also supporting operational aspects of our Marketplace ecosystem.

In this role, you will own product initiatives that improve retail operations, internal processes, and customer and seller experiences. You will work closely with Commercial, Operations, Technology, Data, and other business teams to understand problems, translate business needs into scalable product solutions, and drive initiatives from discovery through delivery and continuous improvement.

This role is particularly suited to someone who understands how retail businesses operate at scale, is comfortable working with operationally complex products, and can balance business priorities, user needs, and technical considerations.

Responsibilities:

• Own and manage product initiatives related to Retail and Marketplace operations, from problem discovery to implementation and optimization.
• Identify business and operational problems and translate them into clear product requirements and solutions.
• Develop and maintain the product roadmap and prioritize initiatives based on business impact, customer value, operational needs, and technical feasibility.
• Work closely with Commercial, Retail, Marketplace, Operations, Technology, and Data teams to define product requirements and ensure successful delivery.
• Define clear Product Requirements Documents (PRDs), user stories, and acceptance criteria for product initiatives.
• Analyze existing retail and marketplace processes and identify opportunities for automation, scalability, efficiency, and better user experience.
• Use quantitative and qualitative data to understand problems, validate assumptions, and measure product performance.
• Define success metrics and KPIs for product initiatives and continuously monitor their impact.
• Manage stakeholder expectations and align different teams around priorities, scope, and product decisions.
• Collaborate closely with Engineering and Design throughout discovery, development, testing, launch, and post-launch optimization.
• Support operational Marketplace requirements and develop product solutions that reduce manual work and improve process efficiency.
• Continuously identify opportunities to improve internal tools, workflows, and customer/seller-facing experiences.

Requirements:

• 3 years of experience in Product Management or a closely related product role.
• Previous experience in Retail is required, with a good understanding of retail processes, commercial operations, and related business challenges.
• Strong experience in translating complex business and operational requirements into scalable product solutions.
• Experience working with cross-functional teams including Engineering, Operations, Commercial, and Data.
• Strong analytical and problem-solving skills with the ability to make data-informed decisions.
• Experience defining product requirements, user stories, acceptance criteria, and product success metrics.
• Ability to prioritize effectively in a fast-paced environment with multiple stakeholders and competing business needs.
• Strong communication and stakeholder management skills.
• Good understanding of Agile product development practices.

Nice to Have:

• Experience working in large-scale, high-volume retail or e-commerce businesses is considered a strong advantage.
• Experience with products related to pricing, assortment, inventory, order management, seller operations, or commercial processes.
• Experience improving operational workflows through automation and product development.
• Familiarity with marketplace business models and seller-side processes.
• Experience working with high-traffic and high-transaction digital platforms.