Senior Market Research Specialist

About the role

Snapp Box's market research team turns data on customers, bikers, drivers, and competitors into decisions. As a Senior Market Research Specialist, you will play a key role in research projects, from framing the right question to presenting recommendations to management.

Mission

• Track customer, biker, and driver awareness, usage, satisfaction, and pain points, and uncover their preferences.
• Stay ahead of market trends, changing user behavior, and competitive dynamics to spot opportunities and risks early.
• Work closely with different teams across the company to understand their questions and make sure research insights are used in their plans and decisions.
• Act as a research partner who helps teams ask the right questions, choose the right approach, and turn findings into practical actions.

Responsibilities

• Take an active part in all stages of research projects, from defining the business question to delivering recommendations.
• Choose the right research method for each question and run quantitative and qualitative studies: surveys, interviews, focus groups, and field studies.
• Design questionnaires and sampling plans, and ensure data quality and representativeness.
• Run regular and ad-hoc surveys among customers, bikers, and drivers to measure key metrics and answer new questions as they come up.
• Keep track of competitors and help assess Snapp Box's position in the market.
• Analyze survey and internal data with statistical methods and turn findings into clear, actionable recommendations.
• Prepare reports and presentations, share results with management, and follow up on how insights are put into action.

Requirements

• BS/MS in Industrial Engineering, Statistics, Economics, Business, or a related field.
• 3+ years of experience in market research, preferably in marketplaces, logistics, or on-demand services, with an understanding of customer, biker, and driver behavior.
• Hands-on experience across all stages of research projects, from start to finish.
• Deep knowledge of quantitative and qualitative research design, including in-depth interviews and focus groups.
• Solid statistical knowledge for market research, including common analysis techniques and proper sampling methods.
• Strong problem-solving skills in market research: ability to turn unclear business problems into clear research questions and find practical answers, even when data is limited or messy.
• Advanced Excel skills, plus working knowledge of a programming language such as Python for data cleaning and analysis.
• Experience with survey platforms (e.g., QuestionPro, Porsline), with a good understanding of proper survey design and analysis techniques.
• Excellent communication with stakeholders: ability to understand their needs, present findings clearly through reports and presentations, and follow up to make sure insights are turned into action.
• Effective time management and commitment to deadlines.
• Intermediate English, especially in writing.

Benefits

• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• Learning budget.
• Transportation discount and voucher.
• Organizational food discount.
• Hybrid and flexible working hours.