We are seeking a motivated and process-oriented Jira Administrator (HR Team) to manage, develop, and optimize our Atlassian ecosystem (Jira Software, Jira Service Management, and Confluence). In this role, you will act as a bridge between various teams, discovering their needs and translating them into efficient, streamlined workflows.
Responsibilities

• Requirement Discovery & Project Creation: Conduct discovery sessions with cross-functional teams to analyze business requirements and create/configure new Jira projects tailored to their specific needs.
• Workflow & Process Optimization: Maintain existing workflows and design new, optimized process architectures to improve organizational efficiency.
• Jira Software Administration: Configure and manage software development projects with a strong understanding of Agile methodologies (Scrum/Kanban), sprint management, backlogs, and boards.
• JSM & Confluence Management: Administer support portals (JSM), manage SLAs, security levels, and asset management. Design, structure, and maintain Confluence spaces, ensuring seamless integration with Jira.
• System Integrations (API): Connect Jira with external services and third-party tools (e.g., SMS & notification systems) using REST APIs and webhooks.
• Troubleshooting & Performance Monitoring: Perform initial troubleshooting for system latency or performance issues, providing precise technical context to the infrastructure team when escalation is needed.
• Plugin Management: Install, configure, update, and upgrade Atlassian plugins. Use key apps such as ScriptRunner, AIO (Reports/Tests), and Refined to enhance system capabilities.
• Automation: Create and manage automation rules to reduce manual effort and boost team velocity.
• Reporting: Design and build practical monitoring dashboards for both operational and management teams.

Technical Requirements

• Experience: 2 years of proven, hands-on experience as a Jira Administrator.
• Technical Proficiency: Strong expertise in Jira Software, Jira Service Management, and Confluence.
• API & Integration: Solid practical experience with REST APIs and integrating external applications with Jira.
• Scripting: Ability to write and maintain Groovy scripts (for ScriptRunner and advanced system customizations).
• Infrastructure: Experience configuring and working with LDAP / Active Directory for robust user and access management.

Nice to Have

• Familiarity with prompt engineering and the ability to leverage AI tools (such as ChatGPT, Claude, Gemini) to accelerate troubleshooting, learning, and daily operational tasks.