Saturday to Wednesday 8:30 to 17:45
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1001 - 5000 employees
Internet Provider / E-commerce / Online Services
Iranian company dealing with Iranian and foreign customers
2014
Privately held
توضیحات بیشتر
key Requirements
5 years experience in similar positionJob Description
As a Senior Product Manager, you will own individual product verticals, ensuring alignment with the broader product organization and leading cross-functional teams throughout the entire product lifecycle, from discovery to delivery. You will also drive the strategic integration of AI across the product development process, identifying and implementing AI-powered solutions that enhance customer experience, improve operational efficiency, and strengthen safety.
Job requirements
- Create and maintain roadmaps for Support, BackOffice, and Safety & Security, ensuring each vertical’s priorities support company objectives.
- Lead, coach, and align the product managers for the three verticals. Help them set priorities, make trade-offs, and deliver against agreed outcomes.
- Build strong working relationships with PR, Legal, Call Center, and Operations, as well as Engineering, Design, Data, and other relevant stakeholders.
- Lead product discovery across customer and operational problems. Use research, feedback, data, and AI tools to identify needs, validate opportunities, and shape solutions.
- Integrate AI into discovery and delivery workflows where it improves the quality or speed of product work, such as research synthesis, analysis, prototyping, and iteration.
- Identify and develop AI-powered product solutions where they address real user or business needs, including support automation and customer or operational experiences.
- Define product goals and success measures with stakeholders; review results and adjust roadmaps based on evidence.
- Coordinate dependencies and rollout readiness across teams, including operational processes, stakeholder communications, and post-launch feedback.
Job requirements
- 5+ years of product management experience, including ownership of products from discovery through launch and ongoing improvement.
- Experience setting strategy and roadmaps across multiple product areas and connecting them to company objectives.
- Experience leading or developing other product managers, including coaching, setting direction, and supporting their growth.
- Strong leadership skills, with the ability to align cross-functional teams and stakeholders around shared outcomes.
- Experience working with senior and operational stakeholders, ideally including Public Relations, Legal, Call Center, and Operations.
- Strong customer discovery, problem-framing, and prioritization skills.
- Ability to define meaningful metrics, interpret qualitative and quantitative evidence, and adapt plans accordingly.
- Practical experience using AI tools in product discovery and delivery, and sound judgment in evaluating AI-powered product opportunities.
- Clear written and verbal communication, including the ability to explain product decisions, trade-offs, and risks.
- Experience in customer support, BackOffice platforms, or Safety & Security—particularly ride safety and protecting users’ personally identifiable information (PII)—is strongly preferred.
- Experience in a high-volume marketplace, mobility, or another operationally complex consumer product is an advantage.
Job Requirements
Gender
Men / Women
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