As an HR Business Partner – Operations at Jabama, you will work closely with managers and business leaders to translate operational priorities into effective people and organizational decisions.

You will act as a trusted advisor to leaders, helping them solve people and organizational challenges, strengthen team effectiveness, and make better decisions across the employee lifecycle.

While your primary partnership will be with managers and leaders, you will also build trusted relationships with team members, stay connected to their experiences and concerns, and ensure employee perspectives are considered in people and organizational decisions.

Key Responsibilities

• Partner with Operations leaders to understand business priorities, challenges, workforce needs, and organizational implications.
• Advise and coach managers on performance, team dynamics, role clarity, difficult conversations, conflict, and employee-related decisions.
• Build trust and maintain open communication with team members, creating opportunities to listen, understand their experiences, and identify concerns that may affect engagement and team effectiveness.
• Act as an approachable point of contact for team members on people-related matters, helping address concerns and connecting them with the right support when needed.
• Support workforce planning, organizational structure reviews, role design, and capability-gap identification.
• Partner with managers to improve goal setting, performance conversations, feedback, development, and underperformance management.
• Use people data and business context to identify patterns, diagnose root causes, and recommend practical solutions.
• Support organizational changes such as restructuring, leadership transitions, growth, downsizing, and changes in ways of working.
• Guide managers through sensitive employee relations matters with fairness, consistency, confidentiality, and sound judgment.
• Collaborate with Talent Acquisition, People Operations, Compensation & Benefits, L&D, and other People teams to deliver integrated solutions.

What We’re Looking For

• Relevant experience as an HR Business Partner, People Partner, or in a broad HR role working directly with managers and business leaders.
• Experience supporting topics such as performance management, workforce planning, organizational change, team effectiveness, and employee relations.
• Strong business understanding and ability to connect business challenges with people and organizational solutions.
• Strong analytical and problem-solving skills, with the ability to use data alongside business context.
• Strong communication, influencing, coaching, and stakeholder-management skills, with the ability to build trust across different levels of the organization.
• Sound judgment, discretion, fairness, and the ability to handle sensitive situations effectively.
• Ability to work effectively in a fast-paced and evolving environment.

Nice to Have

Experience in technology, marketplace, digital product, travel, or another high-growth environment, as well as exposure to organizational design, workforce analytics, talent reviews, or large-scale change initiatives.