Senior Loyalty Club Specialist

Mission:
Execute and improve a driver loyalty program that makes active drivers feel recognized, motivated, and supported—strengthening long-term engagement, service quality, and retention across Snapp’s driver community.
Job Description:
Execute day-to-day operations of the Driver Loyalty Program, ensuring smooth implementation of loyalty initiatives, rewards, and benefits.
Handle operational tasks related to driver segmentation, tier management, eligibility, reward allocation, and benefit delivery.
Coordinate the execution of loyalty campaigns and engagement initiatives with internal teams and external partners.
Increase eligible-driver participation, repeat engagement, and retention, particularly among high-value driver segments.
Support the development of meaningful, transparent rewards and benefits aligned with drivers’ needs and business priorities.
Use driver behavior, feedback, and program data to segment audiences and personalize engagement journeys.
Identify and resolve operational issues related to eligibility, tier status, reward redemption, and benefit accessibility.
Collaborate with Operations, Product, CRM, Data, Marketing, and Support teams to ensure effective program execution.
Analyze performance, identify improvement opportunities, and support experiments to enhance engagement and operational efficiency.
Required Competencies:
Customer Relationship Expertise
Loyalty Program Operations & Execution
Analytical Skills
Communication Proficiency
Problem-Solving Abilities
Execution & Attention to Detail
Emotional Intelligence
Technical Proficiency (CRM tools, Excel/Google Sheets, database management, and reporting)
Cross-Functional Collaboration
Customer Service Orientation