At Rooberah, we build high-availability B2B SaaS infrastructure powering global enterprises 24/7. When a client encounters an issue with our software, it isn't just a "support ticket"—it directly impacts their live business operations.

We are looking for a B2B Customer Support Specialist—a great problem solver who takes pride in delivering fast, empathetic, and reliable solutions to international clients. In this role, you are the voice of the customer inside Rooberah and the frontline expert who ensures businesses seamlessly rely on our technology. If you thrive on solving technical puzzles, taking 100% ownership of client issues, and communicating in flawless English, this is your place.

YOUR RESPONSIBILITIES & IMPACT

• Own the Issue Until Resolved (End-to-End Problem Ownership): Communicate effectively with B2B clients, diagnose root causes, and deliver clear, reliable technical solutions.
• Bridge Support & Product Teams: Document recurring client friction points and collaborate with Engineering to help eliminate root causes in future software releases.
• Master Product Knowledge: Keep your product mastery sharp across all features of Rooberah's SaaS ecosystem.
• Maintain High Reliability & Global Standards: Be punctual and dependable across assigned shifts to keep support running flawlessly for international users.

WHAT WE ARE LOOKING FOR (REQUIREMENTS)

• Flawless English Mastery (B2+ / C1): Exceptional written and verbal communication. (A background in studying or teaching English is a major advantage).
• High Analytical Mind & Empathy (IQ + EQ): Ability to break down software issues logically while keeping clients calm and supported.
• Unconditional Ownership Mindset: You take pride in following through until the client is 100% satisfied.
• Shift Readiness: Flexibility to work a rotating schedule (~22 shifts/month, combining day and night shifts).
• Bonus Languages: Proficiency in French, Spanish, German, or Turkish.

WHAT WE OFFER

• Supplementary health insurance
• Breakfast
• Corporate online-taxi panel
• Military service facilities (for eligible candidates)

Important Details:

• Location: This is an in-person role located near Sharif University in West Tehran.
• Exception: Early morning/late night shifts can be done remotely (for performance-eligible teammates), provided we've established a smooth, reliable workflow together.

Ready to apply?
If you have the skills listed above and are excited to experience life in a dynamic, fast-paced startup environment—complete with all its energy, agility, and business excitement—send us your resume! We can't wait to meet you.