We are looking for a detail-oriented and proactive Logistics Specialist to support daily delivery operations at TapsiFood. In this role, you will monitor operational performance, analyze logistics data, coordinate with delivery partners and internal teams, and help identify opportunities to improve delivery efficiency and service quality.

This position is ideal for someone with strong analytical and problem-solving skills who takes ownership of tasks, follows through on operational issues, and thrives in a fast-paced environment.

Key Responsibilities

• Monitor daily delivery operations and track key performance indicators (KPIs), including SLA, On-Time Delivery (OTD), and delivery success rate.
• Analyze operational data to identify performance gaps, recurring issues, and opportunities for improvement.
• Coordinate with delivery partners and internal teams to resolve operational challenges and minimize service disruptions.
• Prepare daily and weekly performance reports, highlighting key trends, insights, and areas requiring attention.
• Conduct root cause analysis to identify the underlying causes of operational issues and support the implementation of corrective actions.
• Follow up on assigned tasks and improvement initiatives to ensure timely execution and resolution.
• Collaborate with cross-functional teams to improve logistics processes, delivery efficiency, and service quality.
• Identify process bottlenecks and contribute to initiatives that enhance operational performance.

Requirements

• At least 1 year of experience in logistics, operations, supply chain, or a related field.
• Strong analytical and problem-solving skills, with the ability to interpret operational data and draw actionable insights.
• Good command of Microsoft Excel and experience working with data and performance reports.
• Strong communication and coordination skills, with the ability to work effectively with internal teams and external partners.
• Familiarity with food delivery operations or last-mile logistics is a plus.