General Services Lead

In our journey of Snapp Kitchen, we are pioneers in the Cloud Kitchen Market in Iran, which is a new form of catering and restaurant services where there are no restaurants, tables, chairs, or even customers in person; cloud kitchens only use online food delivery services. What matters for us is to deliver results through teamwork, mutual trust, working in a friendly and professional work environment, and encountering challenges in our business with problem-solving and a creative attitude.
We are willing to have you on our journey if you are eager too, now it's the time!
The General Service Lead is responsible for coordinating the smooth day-to-day operation of office facilities, workplace services, employee welfare activities, events, and procurement. The role ensures a clean, safe, organized, and pleasant workplace by coordinating facilities, service staff, suppliers, procurement processes, and related employee services, while working closely with HR and internal teams.

Responsibilities

• Manage maintenance of office equipment and facilities, including follow-up with building management, ICT, and relevant service providers.
• Coordinate employee welfare activities such as weekly snacks, birthday and wedding perks, loyalty-related perks, flowers, plants, and other workplace well-being needs.
• Manage planning, tracking, and execution of welfare and G&A expenses within the approved budget.
• Coordinate office cleanliness, organization, maintenance, and the effective use of kitchens, storage areas, common areas, and meeting spaces.
• Manage office relocation, redesign, and workplace improvement projects when required.
• Manage service, facilities, and cleaning staff to ensure appropriate housekeeping, hospitality, and office service standards.
• Coordinate meetings and ensure professional hospitality for internal and external stakeholders.
• Manage day-to-day office financial operations and payment follow-ups for relevant office expenses.
• Coordinate office events, celebrations, and team-building logistics, including vendors, proposals, and operational arrangements.
• Coordinate office security, safety, HSE requirements, and emergency procedures, escalating risks or issues when needed.
• Maintain and coordinate the supplier pool, follow up deliveries, support negotiations, and help ensure cost-effective purchasing.
• Execute office procurement for supplies, furniture, and equipment in line with procurement policies and multi-quote procedures.
• Coordinate operational onboarding and offboarding activities, including laptops, email/access setup, fingerprint access, welcome packages, access deactivation, farewell gifts, and related arrangements.

Requirements & Competencies

• Bachelor's degree in Management or a related field.
• Approximately 3 years of relevant experience in General Services, office administration, facilities, procurement, or a related role.
• Strong problem-solving, ownership, initiative, time management, and coordination skills.
• Good communication and stakeholder-management skills, with the ability to work effectively with employees, suppliers, and internal teams.
• Practical knowledge of building/facility maintenance and workplace operations.
• Good procurement and supplier-coordination skills, including familiarity with quotation and purchasing processes.
• Experience supporting event planning, employee welfare activities, and budget follow-up.
• Awareness of workplace safety and compliance requirements.
• Proficiency in Microsoft Office and strong attention to detail.
• Ability to coordinate service staff and manage multiple operational priorities.