Mid-Level Specialist | Sales Operations & Team Leadership

Company: MediPay | Health-Fintech
Location: Gandhi Street, Tehran
Employment Type: Full-Time
Working Days: Saturday to Wednesday
Working Hours: 9:00 AM – 6:00 PM
Fixed Monthly Salary: 40–50 Million Tomans
Variable Compensation: Monthly commission based on merchant transaction performance


ABOUT MEDIPAY

MediPay is a growing Health-Fintech company building smarter financial solutions for the healthcare ecosystem. By connecting patients, healthcare providers, financial institutions, and insurance companies, we make healthcare financing more accessible and empower medical professionals with innovative payment and financial services.


ABOUT THE ROLE

We are looking for a commercially minded, organized, and results-driven professional to take ownership of the complete merchant lifecycle — from acquiring new healthcare partners to activating them, growing their transaction volumes, and building long-term business relationships.

In this role, you will play a key part in expanding MediPay’s merchant network, improving business performance, and coordinating sales specialists and provincial representatives.

This is an opportunity for someone who enjoys a combination of business development, relationship management, team coordination, and performance-driven execution. You will have a direct impact on merchant growth, transaction activity, and the effectiveness of our sales operations.


WHAT YOU’LL DO

1 - ACQUIRE NEW MERCHANTS AND DEVELOP BUSINESS OPPORTUNITIES

• Identify, approach, negotiate with, and acquire new healthcare merchants, including physicians, clinics, dental centers, and other medical service providers.
• Own the acquisition process from initial outreach and commercial negotiation to contract signing.
• Develop and execute acquisition plans aligned with business targets.
• Build and manage a structured sales pipeline using CRM tools.
• Improve conversion rates, address merchant objections, and identify opportunities to strengthen sales performance.


2 - TURN NEW MERCHANTS INTO ACTIVE PARTNERS

• Ensure a smooth onboarding process, including documentation, verification, operational readiness, and merchant setup.
• Drive merchants toward their first transaction and sustained use of MediPay’s financial solutions.
• Identify inactive or underperforming merchants and implement targeted activation and reactivation plans.
• Track activation rates, time to first transaction, and early transaction performance.
• Coordinate with internal teams to resolve operational issues and remove barriers to merchant activation.


3 - GROW MERCHANT RELATIONSHIPS AND TRANSACTION VOLUMES

• Manage existing merchant accounts to improve engagement, retention, and transaction growth.
• Develop account growth plans for key merchants and identify opportunities to increase transaction frequency and value.
• Maintain regular communication and proactive follow-ups with assigned merchants.
• Monitor merchant performance, address declining activity, and develop practical recovery plans.
• Build sustainable, long-term partnerships with healthcare providers.


4 - COORDINATE THE SALES TEAM AND PROVINCIAL REPRESENTATIVES

• Supervise and coordinate the daily activities of sales and merchant acquisition specialists.
• Set and communicate targets, monitor individual performance, and ensure timely execution.
• Coach team members and support continuous improvement in sales effectiveness.
• Monitor the performance of provincial merchant acquisition representatives and follow up on their targets and activities.
• Maintain consistent sales processes, reporting standards, CRM practices, and accountability across the team.
• Conduct regular performance reviews and ensure that commitments and deadlines are met.


5 - DRIVE SALES OPERATIONS THROUGH DATA AND CRM

• Maintain accurate, complete, and up-to-date CRM records covering sales activities and the entire merchant lifecycle.
• Monitor acquisition, activation, retention, reactivation, and transaction performance.
• Prepare daily, weekly, and monthly performance reports.
• Track team productivity, conversion rates, follow-up discipline, and merchant transaction volumes.
• Identify performance gaps, recommend corrective actions, and establish effective operating routines.


WHAT WE’RE LOOKING FOR

• Relevant experience in B2B sales, business development, merchant acquisition, account management, or sales operations.
• A proven ability to negotiate, acquire clients, and build lasting business relationships.
• Experience supervising, coordinating, or guiding sales team members.
• Strong organizational, planning, prioritization, and follow-up skills.
• Proficiency in CRM systems and structured sales pipeline management.
• Strong communication, persuasion, and negotiation skills.
• Analytical thinking and proficiency in Excel and sales performance reporting.
• The ability to manage multiple priorities while meeting measurable targets and deadlines.
• A strong sense of ownership, accountability, and commitment to execution.
• The ability to work independently while coordinating effectively with internal teams and external representatives.


NICE TO HAVE

• Experience in Fintech, payment services, banking, healthcare, or B2B financial services.
• Direct experience in merchant acquisition, onboarding, activation, or transaction growth.
• Familiarity with physicians, clinics, and other healthcare businesses.
• Experience coordinating geographically distributed sales teams or provincial representatives.
• Familiarity with CRM platforms such as HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar tools.
• Experience building sales dashboards and performance reports.
• An understanding of transaction-based business models and merchant lifecycle management.


COMPENSATION & BENEFITS

• Fixed Monthly Salary: 40–50 Million Tomans
• Performance-Based Commission: Monthly commission linked to merchant transaction performance
• Social Security Insurance
• Supplementary Health Insurance
• Access to bank loan facilities
• Professional development and leadership opportunities
• The opportunity to contribute directly to the growth of a healthcare-focused Fintech business
• Hands-on involvement in merchant network expansion and the development of sales operations


KEY PERFORMANCE INDICATORS (KPIs)

Performance will be evaluated against clear, measurable business outcomes, including:

1 - Number of new merchants successfully acquired and contracted
2 - Merchant activation rate and time to first transaction
3 - Number of active and transacting merchants
4 - Monthly merchant transaction volume and value
5 - Merchant retention and reactivation rates
6 - Sales team productivity and target achievement
7 - Performance of provincial merchant acquisition representatives
8 - CRM accuracy, reporting quality, and follow-up discipline


WHO WILL THRIVE IN THIS ROLE?

You are someone who goes beyond closing a sale. You understand that sustainable growth comes from acquiring the right merchants, getting them active, increasing their transaction activity, and maintaining strong relationships over time.

You combine commercial drive with operational discipline. You can work with data, coordinate people, solve problems, and turn targets into measurable results.

If you enjoy taking ownership, building relationships, improving sales performance, and helping a growing Health-Fintech business expand its reach, we would like to hear from you.

Join MediPay and help build a stronger, more active healthcare merchant network.