Saturday to Wednesday
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More than 5001 employees
Internet Provider / E-commerce / Online Services
Iranian company dealing only with Iranian entities
2013
Snapp, SnappFood, SnappBox, SnappTrip, Snapp Q, and Snapp Room
Privately held
توضیحات بیشتر
key Requirements
2 years experience in similar position Exchange Server - Intermediate
Microsoft Outlook - Intermediate
Jira - Intermediate
language English-Pre IntermediateJob Description
We are looking for an experienced, service-oriented IT Help Desk Specialist to provide day-to-day technical support in a fast-paced environment. You will support end users, resolve IT issues, and collaborate with Infrastructure, Security, and DevOps teams to keep daily operations running smoothly.
Responsibilities
Responsibilities
- Install, configure, and troubleshoot Windows systems, desktop and laptop hardware, and peripherals; provide basic support for macOS and Linux.
- Resolve network connectivity issues, including LAN, Wi-Fi, DNS, DHCP, and VPN, and support basic network equipment and cabling.
- Support Microsoft Outlook and Exchange, including connectivity, profiles, synchronization, mailbox access, and email delivery issues.
- Prioritize and manage support tickets, document solutions in the internal knowledge base, and escalate complex incidents to the relevant technical teams.
- 2 years of experience in IT Help Desk or IT Support, including experience in an organization with more than 200 employees.
- Strong Windows troubleshooting skills and a solid understanding of networking fundamentals.
- Hands-on experience supporting FortiClient/VPN and Microsoft Outlook/Exchange.
- Experience with ticketing systems such as Jira Service Management, OTRS, or similar tools.
- Familiarity with basic information security principles and the ability to read English technical documentation.
- Strong communication, teamwork, and time-management skills, with a patient, service-oriented approach and ownership of issues through resolution.
Job Requirements
Gender
Men / Women
Military service
Military service must be done
Language
Software
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