About SnappPay
SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranians’ experience of consumer credit. Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranians by providing them with better, smarter, and more efficient solutions for payment and shopping.

About the Role
We are looking for a Merchant Success Specialist in our Social Commerce business line to drive the success, engagement, and growth of active Social Commerce merchants after activation. This role is responsible for monitoring merchant performance, identifying growth barriers, and developing actionable solutions to increase merchant activity, orders, and retention.

Responsibilities

• Manage a portfolio of active Social Commerce merchants and maintain proactive engagement with them.
• Identify barriers to merchant growth and develop actionable solutions to improve sales and service adoption.
• Improve merchant engagement and retention and proactively address inactivity or declining performance.
• Own complex merchant issues and escalations, coordinating with internal teams through resolution.
• Support sales campaigns and merchant growth initiatives and evaluate their performance.
• Analyze merchant performance data and provide actionable insights and recommendations.
• Contribute to improving the merchant journey, Merchant Success processes, and team best practices.
• Monitor merchant activation, order volume, sales performance, and overall activity to identify growth opportunities and at-risk merchants.

Requirements

• Strong understanding of e-commerce and digital payment ecosystems.
• Data-driven mindset with strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and Google Sheets.
• Ability to analyze merchant KPIs and translate data into actionable recommendations.
• Strong ownership, negotiation, and stakeholder management skills.
• Ability to manage complex issues and escalations.
• Strong prioritization and portfolio management skills.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with CRM systems and AI tools for analysis, reporting, and productivity.
• Strong relationship management and communication skills.
• Relevant experience in Merchant Success, Customer Success, Account Management, e-commerce, or similar roles.