About SnappPay

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranians’ experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranians by providing them with better, smarter, and more efficient solutions for payment and shopping.

About the Role

Drive merchant success by maximizing activation, retention, and business growth through proactive account management, data-driven insights, and end-to-end ownership of merchant challenges.

Responsibilities

• Own a portfolio of strategic merchants and improve their business performance through proactive account management.
• Increase merchant activation and product adoption by leading onboarding and follow-up initiatives for assigned accounts.
• Identify merchants at risk of churn and execute retention plans to improve portfolio retention.
• Analyze merchant performance (GMV, Orders, Retention, Conversion) and recommend actions that drive measurable growth.
• Resolve complex merchant issues by coordinating with Product, Operations, Finance, Risk, and Support teams until closure.
• Conduct regular business reviews with key merchants and identify upsell and cross-sell opportunities.
• Support the team by documenting best practices and coaching junior specialists on complex merchant cases.

Requirements

• Bachelor's degree in a relevant field.
• 3+ years of experience in Merchant Success, Customer Success, Key Account Management, or similar commercial roles.
• Experience in marketplace, e-commerce, fintech, or SaaS is preferred.
• Strong analytical skills with advanced Excel or Google Sheets proficiency.
• Experience managing strategic merchant portfolios.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and negotiation skills.
• Ability to work effectively across Product, Operations, Finance, and Support teams.
• High ownership, prioritization, and execution skills.