TAPSI began its journey in May 2016 with a team of 10 Iranian specialists in programming, design, and product development, launching its first version to users. Today, TAPSI is a super app offering a wide range of services, including TAPSI Food, TAPSI Shop, TAPSI Garage, intercity and intracity travel, instant parcel delivery, and more. The company is continually expanding and evolving.
With over 20 million users in more than 28 cities across Iran, and a team of more than 1,000 members nationwide, TAPSI continues to grow and evolve every day. Our team, with its unique expertise, draws energy and motivation from the positive impact it creates on the lives of our users. We are constantly seeking new opportunities for improvement and progress, and we never stop learning. TAPSI is the place where you can outdo yourself!
About Tapsi Box Tapsi Box is a dynamic and fast-growing team that handles tens of thousands of orders every day. We are rapidly expanding into new markets and scaling our daily operations. This is just the beginning; we’re constantly innovating to optimize our delivery system and take our growth to the next level.
About the Role The People Operations and Workplace Services Lead manages workplace services, facilities, assets, and office operations at Tapsi Box. This hands-on leadership role focuses on operational efficiency, team leadership, and scalable service processes, working closely with HR, Finance, IT, Legal, Procurement, and business leaders to improve workplace reliability and employee experience.
Responsibilities
Manage office assets, equipment, and inventory, including allocation, transfers, returns, maintenance, stock levels, and periodic inventory checks.
Lead internal workplace-services employees and outsourced service teams, setting clear responsibilities and service standards, monitoring performance, and coaching team members.
Oversee workplace services, facilities, maintenance, office supplies, and employee support requests to maintain a safe, functional, and reliable workplace.
Manage workplace and facilities budgets, track expenses against approved budgets, forecast operational needs, and report financial risks and cost-saving opportunities to HR and Finance.
Coordinate workplace-related events, meetings, and office communications to support an organized and positive employee experience.
Align purchasing needs with central Procurement, while vendor sourcing, commercial terms, PO issuance, and contracting stay fully within Procurement's domain.
Identify recurring operational issues, resolve root causes, and improve service quality, efficiency, and employee satisfaction.
Identify repetitive and manual workplace processes and implement practical automation or self-service solutions, in coordination with IT and relevant teams, to improve speed, accuracy, visibility, and employee experience.
Requirements
At least 5 years of relevant experience in workplace services, facilities management, office operations, or a related field.
At least 1–2 years of experience leading employees or managing outsourced service teams.