ITS DCIM Manager

Roles & Responsibilities
• Formulate and execute plans to enhance data center efficiency, automation, and operational resilience within the ITS infrastructure subdivision.
• Oversee and optimize the use of DCIM tools to support data center operational excellence and ensure seamless integration with ITS systems.
• Analyze power, cooling, space utilization, and related data center metrics to proactively optimize infrastructure performance and efficiency.
• Maintain accurate records of all ITS equipment (including databases, virtual machines, middleware, etc.) within the data center and ensure effective tracking and configuration management.
• Enforce adherence to industry standards, security policies, and regulatory requirements, safeguarding data center operations and sensitive information.
• Work closely with ITS, facilities, operations, and other stakeholders to drive the adoption of DCIM best practices and ensure coordinated infrastructure management.
• Spearhead vendor selection, negotiation, and management for DCIM-related hardware and software solutions to support strategic infrastructure goals.
• Create and deploy automation processes that enhance data center monitoring, management, and operational response times.
• Oversee data governance policies for DCIM data, ensuring secure data management and controlled distribution to third parties.
• Guide and support the DCIM team with technical expertise, ongoing training, and best practices to foster a high-performing group.
• Produce and update comprehensive documentation for data center infrastructure management policies, procedures, and system integrations.
• Lead the seamless integration of DCIM tools with existing IT service management, configuration management database, and asset management systems.
• Champion continuous improvement projects and infrastructure modernization initiatives that align with long-term business objectives within the ITS division.
• Develop standardized reporting and benchmarking processes to measure the impact of DCIM initiatives on operational performance and capacity planning.
• Manage the DC containerization efforts and ensure it is ready for IaaS, PaaS, and SaaS services.
• Manage relationships and communication with third-party suppliers, collaborators, customers, partners, and team members to resolve and prevent complex problems.
Job Requirements
Education
• B.Sc. degree in Computer Science, Information Technology, or equivalent.
Experience
• Minimum 5 years of experience in data center operations or a data center engineering department.
• Practical knowledge and experience in system administration including installation and configuration, diagnostics & troubleshooting, maintenance, and support.
• Proven ability to plan, coordinate, and prioritize complex DCIM activities.
• Proven expertise in working with IT hardware (server, rack, PDU, etc.), facility systems, file systems, operating systems, databases, and TCP/IP networking.
• Strong understanding of data center activities from planning to operations.
• Experience working with third-party vendors, contract negotiation, and project delivery.
• Proven expertise in system middleware and API (Swagger or Postman).
• Proven expertise working with open-source performance monitoring tools like Zabbix, Nagios, etc.
• Familiar with IP address management (IP setting, DNS, DHCP).
• Familiar with data cleansing concepts.
• Familiar with business process and workflow automation.
• Basic programming knowledge is a plus; ability to write scripts to automate repetitive tasks.