Virtualization & VDI Infrastructure Team Lead (Vista Digital) - آقا

Technical Leadership & Infrastructure Ownership

• Own the overall architecture, availability, scalability, performance, security, and lifecycle management of the organization's VDI and virtualization platforms.
• Lead the technical direction and continuous evolution of the VDI infrastructure aligned with business objectives and technology roadmap.
• Act as the technical authority and escalation point for all virtualization-related services and critical incidents.
• Drive technical governance, establish engineering standards, operational procedures, and infrastructure best practices.

Enterprise Virtualization Expertise

• Extensive hands-on experience in designing, deploying, configuring, administering, maintaining, optimizing, and troubleshooting VMware vSphere environments, including VMware ESXi and VMware vCenter Server.
• Deep understanding of VMware Cluster Services, including HA, DRS, Storage DRS, vMotion, Storage vMotion, Distributed Switches, Lifecycle Manager, and Distributed Resource Management.
• Strong experience with VMware Horizon, Unified Access Gateway (UAG), App Volumes, Dynamic Environment Manager (DEM), and enterprise VDI architecture.
• Experience with VMware vSAN design, deployment, optimization, and lifecycle management.
• Experience with VMware NSX-T or equivalent Software Defined Networking technologies is highly desirable.
• Experience with VMware Aria Operations (formerly vRealize Operations), Aria Automation, Aria Log Insight, and related VMware ecosystem products.
• Experience with VMware Cloud Foundation or Hybrid VMware Cloud environments is considered an advantage.

Infrastructure Architecture & Engineering

• Design highly available, scalable, resilient, and secure virtualization architectures for enterprise production environments.
• Develop infrastructure standards, reference architectures, technical blueprints, and lifecycle strategies.
• Evaluate emerging technologies and recommend technical improvements aligned with business needs.
• Lead infrastructure modernization, platform transformation, consolidation, and migration initiatives.
• Design infrastructure capable of supporting business continuity, high availability, and future organizational growth.

Capacity Planning & Performance Engineering

• Perform enterprise-level capacity planning, resource forecasting, and infrastructure sizing.
• Analyze infrastructure utilization trends and proactively identify scalability limitations.
• Optimize CPU, memory, storage, network, and compute resources to maximize infrastructure efficiency.
• Develop long-term infrastructure growth strategies based on business forecasts.
• Establish proactive performance monitoring and predictive capacity planning processes.

Automation & Infrastructure as Code

• Strong experience automating VMware environments using PowerCLI, PowerShell, Python, REST APIs, or similar technologies.
• Experience implementing Infrastructure as Code (IaC) using Terraform, Ansible, or comparable automation platforms.
• Experience designing automated provisioning workflows using VMware Aria Automation or equivalent platforms.
• Promote an automation-first operational model to minimize manual intervention and improve operational consistency.
• Experience integrating infrastructure automation into CI/CD pipelines is considered an advantage.

Monitoring, Observability & AIOps

• Design and implement enterprise monitoring strategies covering infrastructure health, availability, capacity, and performance.
• Strong knowledge of VMware Aria Operations, enterprise monitoring platforms, and observability best practices.
• Experience implementing intelligent alerting, predictive analytics, and AIOps capabilities.
• Define monitoring standards, dashboards, KPIs, and operational metrics.

Storage, Compute & Data Protection

• Strong experience with enterprise storage technologies including SAN, NAS, Fibre Channel, iSCSI, and NFS.
• Hands-on experience managing blade infrastructure including HPE BladeSystem C7000, HPE Synergy, or equivalent enterprise compute platforms.
• Strong understanding of enterprise networking concepts related to virtualization infrastructures.
• Extensive experience with Veeam Backup & Replication, backup validation, SureBackup, replication, and disaster recovery.
• Experience implementing immutable backups and cyber-resilient backup architectures is preferred.

Disaster Recovery & Business Continuity

• Design, implement, maintain, and regularly test Disaster Recovery (DR) and Business Continuity (BCP) strategies.
• Define and manage Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Plan and execute DR drills, failover/failback procedures, and recovery validation exercises.
• Ensure infrastructure resilience against hardware failures, cyber incidents, and site outages.

Security & Compliance

• Strong understanding of VMware security hardening guidelines and security best practices.
• Experience implementing least privilege access models, RBAC, certificate lifecycle management, and secure administrative practices.
• Collaborate with Cyber Security teams to maintain compliance with organizational security policies.
• Experience supporting vulnerability remediation, patch governance, and infrastructure compliance audits.
• Knowledge of Zero Trust principles and virtualization security architecture is highly desirable.

Operations & Service Management

• Lead operational management of enterprise virtualization services ensuring high availability and service reliability.
• Plan and execute patch management, lifecycle management, firmware upgrades, and infrastructure modernization with minimal service disruption.
• Lead change management activities while minimizing operational risk.
• Establish operational runbooks, SOPs, technical documentation, and knowledge repositories.
• Continuously improve operational maturity through automation, standardization, and process optimization.

Incident, Problem & Root Cause Management

• Lead major incident (P1/P2) response activities across cross-functional technical teams.
• Coordinate infrastructure recovery efforts during business-critical outages.
• Perform Root Cause Analysis (RCA), Post Incident Reviews (PIR), and implement Corrective and Preventive Actions (CAPA).
• Drive continuous operational improvements based on incident trends and service analytics.
• Experience working within ITIL-based incident, problem, change, and release management processes.

Project & Technology Leadership

• Lead infrastructure upgrade, migration, expansion, consolidation, and transformation projects.
• Develop technical project plans, risk assessments, rollback strategies, and implementation roadmaps.
• Coordinate with architecture, security, networking, storage, application, and business teams throughout project execution.
• Ensure project delivery within agreed scope, timeline, quality, and operational requirements.

Vendor & Stakeholder Management

• Manage relationships with technology vendors, solution providers, and support partners.
• Evaluate technical proposals, product roadmaps, and proof-of-concept solutions.
• Escalate complex technical issues with vendors and ensure SLA compliance.
• Present technical recommendations, risks, and strategic initiatives to executive management.
• Effectively communicate with technical and non-technical stakeholders.

Financial & License Management

• Participate in infrastructure budgeting, procurement planning, and technology investment decisions.
• Optimize licensing models, operational costs, and infrastructure utilization.
• Support Total Cost of Ownership (TCO) and Return on Investment (ROI) analysis for infrastructure initiatives.

Team Leadership & People Management

• Lead, mentor, coach, and develop a high-performing virtualization engineering team.
• Define team objectives, KPIs, performance expectations, and development plans.
• Promote knowledge sharing, technical mentoring, succession planning, and continuous learning.
• Plan resource allocation, workload balancing, and operational coverage.
• Foster a culture of ownership, accountability, collaboration, and operational excellence.
• Conduct technical reviews, performance evaluations, and competency assessments.

Innovation & Continuous Improvement

• Continuously evaluate emerging virtualization, cloud, automation, AI, and infrastructure technologies.
• Recommend innovative solutions to improve service quality, scalability, operational efficiency, and cost optimization.
• Define and maintain a multi-year virtualization technology roadmap.
• Promote engineering excellence through continuous improvement initiatives.

Technical Skills

• VMware vSphere
• VMware Horizon
• VMware vSAN
• VMware NSX-T
• VMware Aria Suite
• VMware Cloud Foundation
• VMware Tanzu (Preferred)
• VMware HCX (Preferred)
• Veeam Backup & Replication
• HPE BladeSystem / Synergy
• Enterprise SAN Storage
• PowerCLI
• PowerShell
• Python
• REST APIs
• Terraform
• Ansible
• Git
• Windows Server
• Active Directory
• DNS
• DHCP
• PKI / Certificate Services
• Enterprise Networking
• Microsoft SQL Server (Basic Administration)
• Monitoring & Observability Platforms

Preferred Certifications

• VMware Certified Professional (VCP)
• VMware Certified Advanced Professional (VCAP)
• VMware Certified Design Expert (VCDX) (Highly Preferred)
• ITIL Foundation
• HPE Accredited Solutions Expert (HPE ASE)
• Veeam Certified Engineer (VMCE)

Technical Proficiency

• Server Virtualization (VMware ESXi / vSphere and related technologies) — Advanced
• Veeam Backup & Replication — Advanced
• Ansible — Intermediate

Leadership Competencies

• Strategic Thinking
• Technical Leadership
• Enterprise Architecture Mindset
• Ownership & Accountability
• Decision Making Under Pressure
• Critical Thinking
• Analytical Problem Solving
• Risk Assessment & Mitigation
• Stakeholder Management
• Executive Communication
• Negotiation Skills
• Coaching & Mentoring
• Conflict Resolution
• Time & Priority Management
• Customer & Service Orientation
• Continuous Learning Mindset
• Innovation & Technology Evaluation