General Services Manager

DigiExpress is looking for an experienced General Services Manager with proven expertise in overseeing multi-site general services operations, managing supervisory teams, budget control, and contractor management to ensure efficient, reliable, and high-quality workplace services.

Responsibilities:

• Oversee general services operations across assigned company locations through General Services Supervisors, ensuring consistent service delivery in cleaning, catering, employee transportation, and maintenance support.
• Establish operational priorities, service standards, and performance expectations in alignment with business requirements.
• Lead, manage, and develop General Services Supervisors, ensuring accountability for daily operations, team performance, and service quality.
• Oversee workforce planning and resource allocation across locations to ensure adequate staffing and service continuity.
• Manage general services budgets, monitor expenditures, control costs, and identify opportunities for operational efficiency.
• Oversee contractor and vendor performance, ensuring compliance with contractual obligations and agreed service levels.
• Monitor service performance, inspection results, and employee feedback, ensuring effective resolution of escalated issues and recurring service failures.
• Oversee the planning and utilization of general services supplies, equipment, and resources, ensuring effective inventory and cost control.
• Coordinate with relevant departments, including Procurement, Finance, HR, HSE, and Maintenance, to ensure effective service operations and workplace standards.
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and employee experience.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• At least 8 years of relevant experience in General Services, Workplace Support, or similar service operations.
• Minimum 3 years of experience in managing supervisors or leading supervisory teams across multiple service areas.
• Proven experience in managing operational budgets, cost control, and resource allocation.
• Strong knowledge of vendor management, procurement processes, service level agreements (SLAs), and contract administration.
• Good understanding of workplace hygiene, safety standards, and HSE requirements.
• Experience in workforce planning, service performance management, and operational reporting.
• Strong leadership, team development, communication, negotiation, and stakeholder management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Experience overseeing general services operations across multiple locations is an advantage.