The Fulfillment Center Supervisor is responsible for overseeing and managing the day-to-day operations of SnappShop’s Fulfillment Center, ensuring the effective execution of all operational processes in alignment with business objectives and operational targets.
This role is accountable for managing end-to-end fulfillment activities, including inventory receiving and storage, stock replenishment, order picking and packing, and dispatch coordination. It also ensures optimal workforce utilization, operational efficiency, inventory accuracy, order fulfillment performance, and compliance with established quality and safety standards.
The position plays a critical role in driving operational performance, maintaining service quality, and implementing process improvements to support the overall efficiency and effectiveness of SnappShop Operations.
Responsibilities:

• Oversee daily end-to-end operations, including receiving, put-away, storage, replenishment, picking, packing, staging, and dispatch handover.
• Ensure accurate and timely order processing in accordance with operational targets and service-level agreements.
• Monitor order flow and ensure effective coordination between Fulfillment Center activities and delivery operations.
• Ensure product availability, appropriate storage conditions, and efficient inventory movement.
• Identify operational bottlenecks and implement corrective actions to minimize delays and disruptions.
• Ensure effective utilization of storage capacity and compliance with inventory management procedures.
• Plan workforce capacity based on operational volume, business requirements, and workload forecasts.
• Manage employee-related issues and conflicts while maintaining a productive and accountable work environment.
• Monitor and analyze key operational KPIs, including productivity, order accuracy, fulfillment time, order completion rate, inventory accuracy, and workforce efficiency.
• Track daily performance against established targets and identify performance gaps.
• Prepare regular operational performance reports and provide actionable insights to management.
• Develop and implement action plans to improve productivity, service quality, and operational efficiency.
• Apply data-driven decision-making to address operational challenges and improve overall performance.
• Lead continuous improvement initiatives to optimize workflows, reduce operational costs, and improve productivity.
• Coordinate closely with Planning, Supply Chain, Logistics, Dispatch, Customer Service, and other relevant departments to ensure operational alignment.
• Collaborate with relevant stakeholders to resolve inventory, order processing, and delivery-related issues.
• Participate in cross-functional meetings and operational improvement projects.
• Maintain effective communication with internal stakeholders to ensure smooth and uninterrupted operations.

Requirements:

• 3–5 years of relevant experience in Fulfillment Center operations, warehouse operations, logistics, supply chain, or e-commerce.
• Previous experience in a supervisory or team leadership role within a fast-paced operational environment.
• Strong understanding of end-to-end Fulfillment Center operations and warehouse processes.
• Experience in inventory management, order processing, workforce planning, and operational coordination.
• Ability to analyze operational data, monitor KPIs, and make data-driven decisions.
• Strong leadership, team management, and employee coaching skills.
• Excellent problem-solving, critical-thinking, and decision-making abilities.
• Strong communication and cross-functional collaboration skills.
• Ability to manage competing priorities and make effective decisions under pressure.
• Knowledge of 5S, Lean principles, and continuous improvement methodologies is an advantage.
• Ability to adapt to changing operational needs, unexpected situations, and shifting priorities.
• Ability to encourage employee development, build team motivation, and create a sense of engagement and belonging among team members.