About the Role

We are looking for a commercially minded and relationship-oriented Key Account Management Specialist to manage and develop relationships with our key sellers, vendors, and brand partners across the Marketplace.

In this role, you will be responsible for managing a portfolio of key accounts, understanding partners' business objectives and operational needs, identifying opportunities for growth, and improving their overall performance on the platform. You will work closely with internal teams to strengthen partnerships, support commercial initiatives, and ensure that our partners can effectively grow their business through the Marketplace.

The ideal candidate combines strong relationship management skills with commercial awareness and analytical thinking, and is capable of turning business insights and partner needs into practical initiatives that drive sustainable growth.

Key Responsibilities

• Build and maintain strong, long-term relationships with assigned key sellers, vendors, and brand partners, acting as their primary point of contact within the Marketplace.
• Develop a thorough understanding of partners' business models, product portfolios, commercial objectives, and operational challenges to identify opportunities for growth and stronger collaboration.
• Develop and execute account plans and joint business plans to improve partner performance, increase sales, and support long-term business objectives.
• Identify opportunities to grow partners' business on the platform through assortment expansion, new product launches, promotional activities, and other commercial initiatives.
• Monitor account performance and relevant business KPIs, including GMV, sales growth, product availability, and other commercial and operational indicators, to identify risks and opportunities for improvement.
• Work closely with internal teams, including Marketing, Category Management, Commercial, and Operations, to coordinate partner-related initiatives and ensure effective execution of business plans.
• Identify issues affecting partner performance, including product listing quality, pricing, inventory availability, order fulfillment, and customer experience, and coordinate with relevant teams to ensure timely resolution.
• Conduct regular business reviews with key partners to evaluate performance, discuss business challenges, review progress against agreed objectives, and identify further growth opportunities.
• Maintain accurate and up-to-date account information, including business contacts, commercial agreements, account activities, opportunities, and performance records.
• Prepare and present regular account performance reports, highlighting key trends, business risks, growth opportunities, and actionable recommendations to relevant stakeholders.

Requirements

• Bachelor's degree in Business Administration, Management, Marketing, Economics, or a related field.
• At least 2 years of relevant experience in Key Account Management, Account Management, B2B Sales, E-commerce, or a similar commercial role.
• Strong relationship-building, communication, negotiation, and stakeholder management skills.
• Good understanding of e-commerce and marketplace business models, including seller and brand partner operations.
• Ability to identify commercial growth opportunities and develop effective account plans to improve partner performance.
• Strong analytical and problem-solving skills, with the ability to interpret business data, identify trends, and translate insights into actionable recommendations.
• Good understanding of key e-commerce and commercial performance metrics, such as GMV, sales growth, conversion rate, and product availability.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to analyze data and prepare business reports and presentations.
• Strong organizational and time management skills, with the ability to manage multiple accounts and prioritize competing demands.
• A proactive, detail-oriented, and results-driven approach to work.

Preferred Qualifications

• Experience working with sellers, vendors, brands, or business partners in an e-commerce or marketplace environment.
• Familiarity with product catalog management, assortment planning, online merchandising, and promotional campaigns.
• Experience using CRM platforms, seller management systems, and business reporting or analytics tools.
• Familiarity with marketplace growth strategies and e-commerce performance metrics.