Overview
We are seeking a highly organized and detail-oriented Franchise Operations Coordinator to join our Franchise team. The ideal candidate will be responsible for coordinating the team’s daily activities, managing meeting schedules, facilitating communication with vendors and internal stakeholders, and ensuring the timely execution of tasks and follow-up actions. This role involves managing the vendor activation process from contract signing to platform launch, monitoring recruitment and support SLAs, and maintaining accurate tracking reports to ensure smooth and efficient franchise operations.
Responsibilities

• Manage and maintain the Franchise team’s meeting calendar, ensuring effective scheduling and coordination of meetings.
• Coordinate meetings with vendors throughout the recruitment and onboarding processes.
• Assign, track, and monitor internal team tasks to ensure their timely and complete execution.
• Coordinate with relevant internal teams to facilitate cross-functional activities and ensure smooth workflow.
• Prepare and distribute Minutes of Meeting (MoM) after each meeting and follow up on action items until completion.
• Manage the activation process of new vendors, from contract signing through to successful activation on the platform.
• Monitor vendor recruitment and support SLAs, identify delays, and report any deviations to the relevant manager.
• Maintain and update lead and contract tracking sheets, and prepare and submit weekly progress reports to the Franchise Manager.

Qualifications

• At least 1 year of experience in Sales, Business Development, Field Marketing, or Customer Acquisition.
• Proficiency in Microsoft Excel and Google Sheets, with the ability to prepare and maintain performance reports.
• Strong sense of responsibility, follow-up skills, organizational abilities, and attention to detail.
• Familiarity with sales processes, lead follow-up, and Sales Funnel Management.

Preferred Qualifications

• Familiarity with franchise business models and franchise network development.
• Previous experience in FMCG, Retail, or Online Platforms.