Shift worker
-
-
این فرصت شغلی چقدر برای من مناسب است؟
1001 - 5000 employees
Telecom
Branch of non - Iranian company / Embassy
2005
Irancell, MTN Irancell
Privately held
توضیحات بیشتر
key Requirements
3 years experience in similar positionlanguage English-Upper IntermediateJob Description
- Monitor enterprise services to ensure smooth operation with acceptable KPIs based on agreed Service Level Agreements (SLA), while improving service quality, availability, and measurement.
- Liaise and follow up with Core PS, GiLAN, and TX/Access to ensure enterprise services are operated according to the world’s best practices under the supervision and responsibility of the mentioned teams.
- Utilize analytical and troubleshooting skills to analyze PS- and CS-related incidents; correlate KPIs, alarms, traffic behavior, and customer symptoms; identify the probable fault domain; and drive the issue toward resolution.
- Interface across the company with Enterprise Business, Customer Relationship, Marketing, Network, and ITS to ensure all customer queries are addressed based on SLA and enterpََrise services run correctly.
- Follow up closely and be active in related channel groups to push respective vendors and stakeholders to get results promptly.
- Execute E2E follow-up and escalations on technical issues related to Enterprise Business and wholesale sections, and operational issues/failures/capacity of services for rectification.
- Monitor the SLA as agreed on the Managed Services and customers’ side.
- Collect and update the enterprise business service customers’ database and service flow, and ensure all databases/topologies are updated and aligned with the network data.
- Develop automated and effective service support for enterprise business, and analyze any impact on enterprise business services to identify and escalate bottlenecks.
- Prepare regular, comprehensive reports on the progress and activities of the enterprise business service, tracking and monitoring cases, forecasting enterprise business services network utilization and dimensioning, and related matters.
- Research, define, specify, and integrate operational requirements for new Enterprise Business services and technologies.
Job Requirements
Age
25 - 35 Years Old
Gender
Men / Women
Military service
Military service must be done
Education
Language
ارسال رزومه برای خدمات ارتباطی ایرانسل
گزارش مشکل یا تخلف آگهی
