Product Support & Operations Specialist

Product Support & Operations Specialist

At Point, a subsidiary of Tosan Techno, we are looking for a Technical Support Specialist who, with strong technical command of both hardware and software, will ensure the stability and quality of our products and play a key role in introducing and deploying new products. This role requires close collaboration with internal technical teams and effective communication with international suppliers to deliver a stable and reliable product experience to our customers.

Responsibilities

• Manage, troubleshoot, and resolve software and hardware issues across our products.
• Run pilots for new products and evaluate their performance before final deployment.
• Prepare and maintain technical documentation and product catalogs.
• Design and build technical software tools to streamline support and operations processes.
• Deliver training courses for staff and assess their level of technical knowledge.
• Test new software releases and report issues prior to release.
• Establish and maintain communication with international suppliers on technical and product-related matters.

Requirements

• Bachelor’s or Master’s degree in Electrical Engineering or Computer Engineering (Hardware or Software).
• Strong understanding of fundamental concepts in electrical engineering, electronics, and computer hardware.
• Familiarity with programming and the ability to develop simple software tools.
• Familiarity with networking concepts, operating systems, and software testing processes.
• Fluency in English (written and spoken) for communicating with international suppliers.
• Ability to produce accurate, well-structured technical documentation.
• Skill in training and transferring technical knowledge.
• Ability to analyze and solve complex technical problems quickly and accurately.

Benefits

• Supplementary health insurance
• Loans and welfare benefits
• Training budget for personal and professional development
• Gifts and company celebrations on special occasions