Senior Business Performance Analyst

About TAPSI

TAPSI started its journey in May 2016 with a team of 10 Iranian experts, and today it has transformed into a leading super app in Iran. We offer a wide range of services, including intercity and intracity travel, instant parcel delivery, food ordering, online shopping, and more—all in one platform.

With over +40 million users across +28 cities and a team of +1,000 passionate members, TAPSI is constantly expanding and evolving. Our team draws energy from the positive impact we make on people’s daily lives. We are committed to continuous innovation, always seeking ways to improve and grow.

Join TAPSI and discover a place where you can push your limits, innovate, and thrive!

About the Role

We are looking for a Senior Business Performance Analyst to contribute to enhancing organizational productivity, improving effectiveness, and enabling sustainable value creation across TAPSI Group through comprehensive organizational assessments, benchmarking, and data-driven management insights.

In this role, you will assess how businesses across the Group utilize their organizational structures, workforce, processes, and technologies to achieve desired outcomes. You will identify productivity gaps, benchmark against relevant local and international practices, and uncover opportunities for improvement, including the potential of automation and artificial intelligence. Your findings will be translated into evidence-based insights and recommendations to support informed decision-making by Group leadership, the Board of Directors, and subsidiary CEOs.

The role also involves supporting the development of HR infrastructure at the Group's corporate headquarters.

Responsibilities

• Assess organizational structures, workforce capacity, business processes, technologies, and resource allocation across Group companies to understand current operations and identify key drivers of productivity and value creation.
• Define, calculate, and analyze key productivity and effectiveness indicators aligned with different business models and organizational functions to evaluate resource efficiency and output quality.
• Conduct local and international benchmarking studies covering organizational structures, workforce productivity, processes, and technologies to identify performance gaps and leading practices in value creation.
• Identify and assess opportunities to improve organizational structures, resource allocation, and business processes, including the potential use of technology, automation, and artificial intelligence to enhance productivity, effectiveness, and organizational value creation.
• Translate assessment findings, analytical results, and benchmarking insights into evidence-based management recommendations and improvement scenarios to support decision-making by Group leadership, the Board of Directors, and subsidiary CEOs.
• Support the development of corporate HR infrastructure.

Requirements

• Minimum 4 years of relevant experience in business performance analysis, organizational productivity, management consulting, operational excellence, or business process analysis and improvement.
• Bachelor's degree or higher in Industrial Engineering, Industrial Management, Operations Management, Business Administration, or a related field.
• Hands-on experience in assessing organizational structures, workforce capacity, business processes, and productivity and effectiveness indicators.
• Knowledge of benchmarking methodologies, comparative analysis, gap assessment, and identification of productivity improvement and value creation opportunities.
• Good understanding of business models, particularly e-commerce and digital platforms, and familiarity with the applications of technology, automation, and artificial intelligence in improving organizational productivity.
• Advanced proficiency in Microsoft Excel and data analysis tools, with the ability to develop analytical reports and management presentations; working proficiency in Power BI and SQL.
• Strong analytical and critical thinking skills, research capabilities, and the ability to translate complex findings into evidence-based management insights and recommendations.
• Strong interpersonal and communication skills, with the ability to engage effectively with managers and stakeholders, demonstrate attention to detail, take ownership of analytical deliverables, and work independently.
• Good command of English for reviewing professional literature and conducting international research and benchmarking studies.