Senior Performance Excellence Specialist

About the Role
At Zoodex, we are looking for a Senior Performance Excellence Specialist to join our team and play a key role in improving operational performance, optimizing supply planning, and developing data-driven pricing strategies.
In this role, you will be responsible for analyzing business and operational performance, aligning supply capacity with demand, and evaluating pricing strategies to improve service quality, operational efficiency, and overall profitability.
You will work closely with Operations, Finance, Data, and other relevant teams to identify improvement opportunities, develop strategic plans, optimize resource allocation, and ensure that business decisions are driven by accurate data and meaningful insights.

Key Responsibilities

1. Performance Excellence & Business Analysis
Develop and maintain performance dashboards, reports, and KPI monitoring frameworks.
Analyze key operational and financial metrics, including Cost Per Order (CPO), On-Time Delivery (OTD), productivity, delivery time, and service level.
Identify performance gaps, operational inefficiencies, and opportunities for continuous improvement.
Develop and monitor corrective action plans to improve operational and financial performance.
Conduct regular performance reviews and provide actionable insights and recommendations to management.

2. Supply Planning & Optimization
Develop and manage supply planning strategies to ensure sufficient fleet capacity in alignment with forecasted demand.
Analyze historical trends, order volumes, and demand patterns to forecast future supply requirements.
Optimize fleet allocation across cities, branches, and operational time slots based on demand and service-level requirements.
Monitor supply-demand balance, identify capacity gaps or surpluses, and propose appropriate action plans.
Develop planning models to optimize fleet costs while maintaining operational efficiency and service quality.
Collaborate with Operations and other relevant teams to align supply acquisition and capacity planning with business targets.

3. Pricing Strategy & Analysis
Analyze and optimize pricing models to ensure cost efficiency and sustainable profitability.
Evaluate pricing structures, delivery fees, and fleet compensation models based on operational costs and market conditions.
Conduct cost and profitability analysis to assess the financial impact of pricing changes.
Develop pricing scenarios and financial models to support data-driven pricing decisions.
Monitor the impact of pricing adjustments on order volume, supply availability, Cost Per Order (CPO), and overall profitability.
Identify opportunities to improve unit economics through pricing optimization and cost management.

Required Skills & Experience
Bachelor's or Master's degree in Industrial Engineering, Business Administration, Economics, or related fields.
At least 2 years of experience in Performance Management, Business Analysis, Supply Planning, or related roles, preferably in logistics, delivery, or e-commerce.
Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
Advanced proficiency in Excel and experience with data analysis tools such as SQL, Power BI, or similar BI platforms.
Solid understanding of operational KPIs, supply-demand planning, cost structures, and unit economics.
Experience in pricing analysis, financial modeling, and profitability assessment.
Strong planning, forecasting, and analytical modeling capabilities.
Excellent communication and stakeholder management skills, with the ability to collaborate across multiple departments.
Ability to take ownership of projects, manage priorities, and drive initiatives from analysis to implementation.

What We Value
A data-driven mindset and a strong focus on measurable results.
Strategic thinking combined with hands-on analytical capabilities.
Ownership and accountability.
A continuous improvement mindset.
The ability to connect operational decisions with their financial impact.

Benefits of Working with Us
Professional growth and development opportunities.
Performance-based bonus.
Flexible working hours.
Lunch allowance.
Free supplementary health insurance.
Celebration of special occasions and company events.
Occasional gifts and seasonal presents.