We are looking for an experienced and strategic Senior Infrastructure Manager to lead and oversee the operational maintenance, support, and management of IT infrastructure services delegated to LOC by the parent organization. The successful candidate will ensure the availability, stability, security, and performance of assigned infrastructure components and platforms, including servers, operating systems, storage, virtualization, cloud and container platforms, and databases. The role requires strong technical leadership, operational excellence, and effective coordination with internal stakeholders and external service providers to ensure compliance with agreed service levels and business requirements.

Key Responsibilities:

• Lead day-to-day operations, maintenance, and support of IT infrastructure services assigned to LOC.
• Ensure the availability, stability, performance, and security of infrastructure services in accordance with agreed SLAs and operational standards.
• Lead technical teams responsible for servers, operating systems, storage, virtualization, cloud platforms, Kubernetes/container platforms, and database services.
• Establish and maintain operational processes covering incident, problem, change, configuration, capacity, performance, and availability management.
• Oversee infrastructure monitoring, backup and recovery, replication, patching, lifecycle management, and disaster recovery readiness.
• Lead major incident management, root-cause analysis, corrective actions, and continuous service improvement initiatives.
• Define, monitor, and report service KPIs and SLAs to ensure agreed service levels are achieved.
• Plan infrastructure capacity, utilization, and technology lifecycle requirements, and contribute to operational budgets and planning.
• Ensure proper operational documentation, including technical specifications, runbooks, access requirements, escalation matrices, and knowledge-transfer materials.
• Collaborate with MTN Irancell, application owners, Information Security, NOC, project teams, and external vendors to resolve technical dependencies and service-related issues.
• Manage and evaluate service providers based on contractual obligations, SLAs, deliverables, and agreed operational responsibilities.
• Ensure compliance with security policies, governance requirements, change management procedures, and business continuity standards.
• Ensure new or modified infrastructure services are properly handed over to operations, with clearly defined scope, documentation, access, and support arrangements.
• Provide technical leadership, coaching, workload planning, and performance management for direct reports.
• Facilitate cross-functional collaboration and escalate operational risks, resource constraints, and unresolved service ownership issues to management.

Required Experience & Qualifications:

• Bachelor's degree or higher in Computer Engineering, Information Technology, or a related field. Postgraduate qualifications or relevant professional certifications are an advantage.
• Experience working in medium-to-large organizations and supporting business-critical, 24/7 services.
• Strong knowledge and practical experience across IT infrastructure domains, including servers, operating systems, storage, virtualization, cloud/container platforms, and database operations.
• Solid understanding of IT Operations Management, System Performance & Capacity Management, Troubleshooting, and Problem Management.
• Experience in managing infrastructure services, service providers, SLAs, incidents, changes, and operational handovers.
• Knowledge of IT Architecture, IT Governance, IT Service Management, Configuration Management, and operational standards.
• Understanding of Disaster Recovery, Business Continuity, IT Security, and operational risk management.
• Experience in infrastructure capacity planning, lifecycle management, monitoring, automation, and service improvement.
• Strong leadership, analytical, problem-solving, communication, and stakeholder management skills.
• Ability to manage multiple technical teams, coordinate with external partners, prioritize critical incidents, and drive operational excellence.
• Telecommunications industry experience is considered an advantage.

Technical Competencies:

• Software Literacy – Intermediate
• Reporting & Analysis – Advanced
• Risk Management – Intermediate
• System Performance & Capacity Management – Advanced
• Troubleshooting & Problem Management – Advanced
• IT Infrastructure Management – Advanced
• Server & Operating Systems Administration – Advanced
• Storage & Virtualization – Advanced
• Database Administration & Management – Advanced
• IT Service Management – Advanced
• Configuration & Change Management – Advanced
• IT Security – Intermediate
• Cloud & Container Platforms – Advanced
• Vendor & SLA Management – Advanced