Saturday to Wednesday 8:30 to 17:45
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1001 - 5000 employees
Internet Provider / E-commerce / Online Services
Iranian company dealing with Iranian and foreign customers
2014
Privately held
توضیحات بیشتر
key Requirements
4 years experience in similar positionlanguage English-Upper IntermediateJob Description
Your Role on the Ride
As a Senior Product Manager for Ride Experience, you will own critical parts of the Snapp ride journey, ensuring a clear, reliable, and seamless experience for passengers and drivers throughout the active ride lifecycle, from driver acceptance and pickup through in-ride tracking and completion. You will define the product strategy and roadmap for these domains, identify high-impact customer and marketplace problems, and lead cross-functional teams throughout the entire product lifecycle, from discovery to delivery and continuous improvement.
What You’ll Drive Forward
As a Senior Product Manager for Ride Experience, you will own critical parts of the Snapp ride journey, ensuring a clear, reliable, and seamless experience for passengers and drivers throughout the active ride lifecycle, from driver acceptance and pickup through in-ride tracking and completion. You will define the product strategy and roadmap for these domains, identify high-impact customer and marketplace problems, and lead cross-functional teams throughout the entire product lifecycle, from discovery to delivery and continuous improvement.
What You’ll Drive Forward
- Own and maintain the product strategy and roadmap for Ride Life Cycle, Ride Tracking, and Ride Presenter, ensuring priorities are aligned with customer needs, marketplace dynamics, and broader company objectives.
- Build a deep understanding of the passenger and driver experience throughout the active ride journey, including acceptance, arrival, pickup, boarding, in-ride tracking, and completion.
- Identify and prioritize opportunities to reduce uncertainty, pickup friction, tracking issues, cancellations, and customer support contacts, translating customer and marketplace problems into clear product initiatives.
- Lead product discovery across customer and operational problems, using quantitative data, customer research, support insights, operational feedback, and market analysis to identify needs, validate opportunities, and shape solutions.
- Define clear product goals, success metrics, diagnostic metrics, and marketplace guardrails for each initiative, ensuring decisions and trade-offs are guided by measurable outcomes and reliable evidence.
- Build strong working relationships with Engineering, Design, Data, Marketing, Operations, Customer Support, and other product teams to align priorities, manage dependencies, and deliver scalable solutions.
- Translate product strategy into clear requirements and actionable delivery plans, making informed trade-offs and maintaining alignment among technical and business stakeholders throughout execution.
- Monitor product performance after launch, investigate unexpected behavior, and drive continuous improvement based on performance data, customer feedback, and operational insights.
- Develop a longer-term vision for Ride Experience, identifying opportunities to make the Snapp ride journey more dependable, transparent, and intelligent for both passengers and drivers.
- 4+ years of product management experience, including ownership of complex products from discovery through launch and ongoing improvement.
- Demonstrated experience operating at a senior product management level, independently owning a strategically important product domain and driving it toward clear business and customer outcomes.
- Strong experience in product strategy, roadmap development, problem framing, customer discovery, and prioritization, with the ability to connect customer needs to broader company objectives.
- Strong analytical skills, including defining meaningful metrics, investigating funnels and behavioral patterns, evaluating experiments, and making evidence-based product decisions.
- Experience working closely with Engineering, Design, Data, and operational stakeholders to define solutions, manage dependencies, and deliver product improvements.
- Sufficient technical fluency to work effectively with Engineering teams, understand technical constraints, and make informed product trade-offs.
- Strong ownership and execution skills, with the ability to balance long-term product strategy with detailed delivery decisions and continuous improvement.
- Excellent written and verbal English communication skills, including the ability to clearly explain product decisions, trade-offs, risks, and results to technical and business stakeholders.
- Practical experience using AI tools in day-to-day product work, including data analysis, problem exploration, documentation, prototyping, and decision support, with sound judgment to validate outputs and protect sensitive information.
Job Requirements
Gender
Men / Women
Language
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