Telecom Operator
3G, 4G and TD-LTE Internet Services
After obtaining the telecommunications services license in 2004, we have started our journey as a dynamic and innovative company in Iran, aiming at providing worldwide services, while we have been pioneering the provision of our customers with the fastest and widest data network in the country. The first TD-LTE network and the first 4G / LTE network in Iran were launched by MTN Irancell to transform the mobile and fixed Internet experience for Iranians. By connecting more than 45 million people in Iran, we have been providing our customers with a world of new and bold digital services.
Bachelor Economics or Industrial Engineering or Business/Management/Commerce or Computer and IT or Math / Statistics
Microsoft Excel - Advanced
Microsoft Access - Intermediate
SQL/DS - Advanced
Job Description
Mission:
Responsible for generating reliable CEX data, insights, and analysis, which can be used in the formulation, development, and implementation of the overall strategy for promoting, enhancing, and sustaining long-term positive customer experience.
CEX Analyst has to work with multiple teams to collect and analyze the data owned by different functions, including but not limited to CR, MKT, S&D, NWG, and ITS, and build insight on top of that.
Roles & Responsibilities:
To run deep-dive analytics on information to distill customer intelligence
To coordinate with MKT, EB, S&D, research teams, and CR closed-loop feedback team to design, develop, and standard CEX surveys and reporting formats.
To provide and analyze CEX survey data, operational diagnostic, and competitors and develop insights for CEX’s Management.
To track and report customer advocacy metrics across the organization.
To provide support in the design, execution, analysis, and customer research and feedback communication.
To analyze and report on the CEX plan’s implementation, results, and actions from closed-loop feedback.
To obtain information and insights from the “voice of the Customer” initiatives through various segmented customer engagement programs
To analyze the result of Customer Focus Group Sessions, Customer Forums, and customer comments on all Online channels
To liaise with PR, Advertising, Media, etc., to ensure customer-centric communication to the customer from the CR Division.
To coordinate the execution of the Customer Experience Blueprint in the management and implementation of new systems and procedures.
To develop Customer insights report specifications through various Dashboards to assist CEX Management’s business decisions
To coordinate relationships with critical customer-impacting business units for service efficiency.
To implement approaches and research to understand customer loyalty and return on investment (ROI)
To cooperate with the Customer Experience Program manager in root cause analysis on various agreed surveys such as CLF, HVJs, and MPR…
Education:
B.Sc. in Statistic /Marketing /Engineering or related Fields.
Experience:
Minimum of 3 years’ experience in an area of specialization;
Experience working With data of medium/Large organization
Be an expert with python and SQL
Job Requirements
Age
22 - 35 Years Old
Gender
Men / Women
Education
Bachelor| Economics Bachelor| Industrial Engineering Bachelor| Business/Management/Commerce Bachelor| Computer and IT Bachelor| Math / Statistics
Language
English| Advanced 90%
Software
Microsoft Access| Intermediate Microsoft Excel| Advanced SQL/DS| Advanced
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