Sat2Wed 8-17
-
Health insurance
-Occasional packages and gifts
11 - 50 employees
IT / Software / Hardware
Iranian company dealing with Iranian and foreign customers
1369
Privately held
توضیحات بیشتر
key Requirements
2 years experience in similar position Active Directory - Advanced
Windows Server - Advanced
DHCP - Advanced
DNS Settings - Intermediate
Server Virtualization (ESX,VMware and …) - Basic
CCNA - Basic
MCSA - Basic
Firewall - Basic
Routing - Basic
Switching - Basic
Network+ - Advanced
PRTG - Basic
Veeam - Basic
Job Description
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform troubleshooting through diagnostic techniques and pertinent questions.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Job Requirements
Age
20 - 33 Years Old
Gender
Men / Women
Military service
Military service must be done
Software
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