We are looking for a driven and passionate Business Line Manager to join our team at  Axon Co.
This Business Line Manager will be focused on growing our business line, in which we aim to deliver
meticulous service to our corporate clients. This position requires a tunnel vision on strategic growth
while maintaining customer satisfaction.

Responsibilities:

Developing long-term and quarterly business plans, communicating them to the team and ensuring
their fulfillment

Establishing cost parameters and manage overall P&L for his/her business line
Creating strategic growth plans and testing multiple scenarios/growth paths to ensure sustainable
growth in business line.

Design and execute daily operational programs that achieve organizationally objectives and
monthly sales targets

Manage employee activities, providing suitable resources as a successful team up
 Defining operational targets and KPIs for the team, in line with overall strategies and BP
commitments

 Negotiating final deals with strategic clients and maintaining effective communications with them.
 Aligning with other teams to ensure seamless service delivery
 Providing comprehensive and insightful reports to management/stakeholders.
Maintaining a plan for forecasting, expanding, targeting, and attaining sales
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Periodic assessment of Customer satisfaction (Both Patient and physician), NPS, ...
Developing service procedures, policies and standards
Keeping accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can
excel through encouragement and empowerment

Applying best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintaining an orderly workflow according to priorities and deploying strategies focused towards
that mission

Periodic report to Product team in order to make sure that Product align with customers
requirements

Responsible for Accurate data in HCP Catalogue
Plan and Manage operation of Axon Club
Main duties and expectations:

 Drug Delivery
 Success improvement & optimization
 Meet Business Sales & OKR
 Meet SLA
 Control Pharmacy SLA
 Control Delivery Quality & OKR
 Deal ,Communicate ,Manage Pharmacies
 Manage Team People
 Accountable on packaging & Branding
 Accountable on Software/Tools/Report
Requirements:

 Bachelor degree in Management, Strategy or Engineering.Marketing,…
 Experience in developing business strategy
 Up-to-date knowledge of relevant industry trends especially in Iran startup and e-commerce
ecosystem

 Strong knowledge in data interpretation and ability to provide a business
insight from data
+2 years of related working experience&Opration Management.
 Excellent organizational and leadership skills.
 Excellent communication skills.
 Strong problem-solving abilities.
 Excellent understanding of business processes and strategy development