Are you ready to join a dynamic team and take your career to the next level? Samaneh Jame SAEI Co. is seeking a talented Support Engineer to help drive our success. If you have the right qualifications and a passion for IT and problem-solving, we want to hear from you.

Requirements:

• Education: A minimum of a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• Technical Skills: Proficiency with Linux, MySQL, Oracle, and PL/SQL.
• Adaptability: The ability to readily adapt to changes in processes, procedures, and priorities.
• Communication: Exceptional communication, documentation, and training skills.
• Language: Upper-intermediate English language knowledge.
• Organizational Skills: Strong organizational and problem-solving skills.

• Time Management: Ability to work effectively under pressure, with excellent time management and multitasking skills.

•  Experience in supporting enterprise applications is a plus.

Job Description:

As a Support Engineer at Samaneh Jame SAEI Co., you'll play a pivotal role in configuring and maintaining our applications to meet our customers' needs. 

 
Your responsibilities will include:

• Application Configuration: Collaborate with customers to configure and customize applications according to their requirements.
• Testing: Conduct thorough testing after each application change to ensure performance and reliability.
• Troubleshooting: Proactively identify and resolve application issues within defined Service Level Agreements (SLAs).
• Ticketing System: Utilize our ticketing system to accurately update the status and progress of support tickets.
• Daily Operations: Handle day-to-day operational tasks raised by our customers, ensuring a seamless user experience.
• Performance Optimization: Maintain and optimize application performance to meet defined standards.
• Prioritization: Assess and evaluate the time required to address and prioritize bug fixes and feature requests.
• Collaboration: Engage in selected meetings, conferences, conference calls, and planning sessions to contribute to the team's success.
• Monitoring: Implement monitoring scripts and set alarms for critical parameters based on standard metrics to ensure application stability.
• If you are a passionate and adaptable individual with a strong technical background and a desire to excel in the IT support field, we encourage you to apply for this exciting Support Engineer position.

 

Samaneh Jame SAEI Co. is an equal opportunity employer, and we welcome candidates of all backgrounds and experiences. Join us in delivering top-notch support to our valued customers and growing your career in a dynamic and collaborative environment.