Responsibilities and Duties:

• Responsible for the maintenance, configuration, and reliable operation of network devices such as routers, switches, and firewalls.
• Install and upgrade network devices components and software, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead ServiceDesk support efforts, making sure all connected equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, demand planning, and network performance

Knowledge & Skills:

• Proven experience as a Network Administrator or similar role
• Working knowledge of Cisco routers and switches
• Working knowledge of Fortinet firewalls
• IT certifications in Cisco are a plus
• Strong knowledge of networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• Expert knowledge of security, data protection, and disaster recovery protocols

Behavioral qualities:

• Flexibility, accountability and self-discipline
• Fundamental analytical and conceptual thinking skills
• Excellent planning, organizational, and time management skills
• Thinking creatively/outside of the box to solve business problems
• Availability outside of working hours to resolve emergency issues promptly