Seller Experience Manager

•   Track Seller experiences across all channels, devices, and touchpoints to identify pivotal touchpoints, establish metrics, and proactively address pain points.
•   Identify seller needs and take proactive steps to maintain positive experiences.
• Conduct Seller and user research in collaboration with product, marketing, and support teams to identify Seller behavior, needs, and perception.
•   Utilize data-driven reports to fuel continuous improvement initiatives.
• Collaborate seamlessly with teams to craft and implement effective solutions.
• Guide cross-functional teams to optimize touchpoints and elevate overall experiences.
• Manage products and processes to collect Seller feedback on products and processes, as well as prepare reports.
• Advocate a pervasive seller-centric culture across all departments.
•   Develop bespoke training programs instilling enduring seller-centric values.
• Own the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Expand monitoring and solution provision services adeptly to new businesses
• Ability to work independently and manage multiple projects.
• Solid organizational skills, including attention to detail and multitasking skills.
• Proven ability to solve problems creatively.
• Proven ability to complete projects according to outlined scope, budget, and timeline.

Requirements:

• Master's degree in Management, Marketing, or Business or equivalent work experience.
• At least 3 years of leadership experience in customer experience or project management.
• Excellent written and verbal communication skills.