Irancell Store Representative

Roles & Responsibilities

• To Sustain Professional Relationships With Work Colleagues And Customers In Such A Way As To Share Knowledge And Grow Skills According To The Development Plan.

• To Participate In Out-Of-Store Activities And Assist In Running Sales Projects To Gain High Potential Customers According To The Company Goals And Targets.

• To Confer With Customers In Person To Provide Information About Product Or Service Inquiries And Customer Accounts

• To Resolve Customers’ Problems Regarding MTNIrancell Services Such As SIM Swaps, SIM Registrations, Airtime Vouchers, Billing Complaints, Modems, Etc. Within Reasonable Deadlines

• To Keep Records Of Customer Interactions Or Transactions, Details Of Inquiries, Complaints, Or Comments As Well As Actions Taken Within Designated Systems

• To Attend To Walk-In Customers Regarding Promoting All Necessary Information (Related To Introducing Products, Tariffs, Bolton, And Handling Of Handset/Modem Configurations)

• To Solicit Sales Of New Or Additional Services Or Products

• To Ensure Correct Charges For Services Requested, Collect Deposits Or Payments, Or Arrange For Billing

• To Refer Unresolved Customer Complaints To Designated Person(S)/Departments For Further Investigation

• To Educate Customers On Handling SIM And Airtime Cards And How To Use The Services Also Present MTNIrancell Services And Apps In This Regard

• To Implement Customer Documentation Process Including Registration, Itemized Bill, SIM Swap, Etc. Are Available In The Service Center

• To Actively Support Events Related To Promotional Sales And Services

• To Provide Supervisor With Daily And Weekly Reports Of Sales And Services

• To Configure MTNIrancell Modems And Handset Settings For Customers

• To Work Collaboratively To Achieve MTNIrancell Targets Set Per Product

Education

• Bachelor's Degree In Commerce, Marketing, Communications, Or A Related Discipline
 
Experience

• Minimum Of 2 Years Of Experience In The Area Of Sales And Distribution; With Experience In Working With Others

• Experience Working In A Small To Medium Organization