Technical Software Support
key Requirements
3 years experience in similar positionJob Description
We are looking for a Technical Software Support specialist that can Offer support and technical assistance to customers and company who are using software and need help completing tasks or troubleshooting problems through diagnostic tests, resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Tasks
· Manage large amounts of incoming phone calls
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Familiarity with MSSQL
Familiarity with FTP-Site
Familiarity with Windows
Familiarity with Active Directory
Job Requirements
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