Revenue Assurance Specialist

Mission
• To assess and control opportunities for Revenue Leakage whether internally or externally and bring it to agreed business acceptable levels
• To support activities in the Company to assess and control opportunities for revenue leakage that could occur pre-launch, during launch and post launch of new or changed product / service / subscriber promotion / incentive program / key network element or billing system change
• To ensure accurate and prompt reporting of Postpaid, Prepaid, VAS, TD-LTE revenue and cost of sales of MTNIrancell
• To generate all relevant analyses and related month-end info required for management reporting
Roles & Responsibilities
• To communicate with business operations about the ownership, nature, timing and extent of RA activities to be conducted by RA team and business through communication sessions 
• To liaise with internal / external auditors and Group revenue assurance and fraud teams to provide required information
• To research, document and implement the industry’s best practices regarding to revenue assurance leakage prevention and detection 
• To support RA manager to identify best practices in revenue assurance, analyze and design methodology for implementation
• To support the development and establish the internal revenue leakage processes and systems 
• To support the insertion of revenue assurance activities as a part of documenting business procedures
• To prepare report on the leakage levels and quantify the loss to the business within financial analysis.
• To take the ownership of delegated module in revenue assurance system, identify the requirements and deliver it through the business case for future system integration and delivery
• To assess and report on revenue enhancement / direct cost reduction opportunities
• To provide inputs on various revenue assurance projects and initiatives including ad-hoc projects handed over by management 
• To undertake quality checks of revenue leakage cases to ensure they comply with legal requirements and locally adopted procedures
• To follow business processes in the Company with a special emphasis on revenue / direct costs recognition.
• To support RA manager in identifying and documenting revenue assurance risks and control points across business, RA objectives and activities to meet such objectives
• To provide inputs to RA manager in evaluating impact score of each activity – based on likelihood of occurrence of a discrepancy and significance of discrepancy
• To provide inputs to RA Manager in prioritizing activities to be conducted by RA over the year and decompose RA plan into quarterly / monthly / weekly plans
• To support RA Manager in identifying resources needed for the purpose of conducting various planned RA activities and support determination of budget requirements – people (number and skills), tools, processes etc
• To coordinate with RA Manager and with source divisions to obtain data required for conducting various Revenue Assurance activities
• To conduct various Revenue Assurance activities as planned and / or directed by RA Manager. This may include conducting / assisting other members of Revenue Assurance team in their activities as directed.
• To document observations to be followed upon with business divisions (especially Marketing and CR and Digital) to identify root cause of confirmed observations, determine financial impact and prepare recommendations 
• To obtain management buy-in on observations related to RA Specialist activities 
• To support preparation of reports to revenue assurance and fraud management steering committee and to senior management as requested by RA Manager
• To document all issues in an issue tracker and record all RA observations sent for clarifications / information requests / clarification requests etc – the same may incorporate an escalation matrix in case of non – provision of required information / clarifications / data beyond defined timelines
• To evaluate business rules, reconciliation logic and all parameters in revenue assurance tool relevant to RA
• To coordinate with other teammates who are in charge of new products andcChanges to determine RA comments on development / change of products 
• To document RA activity procedures to capture RA objectives, inputs required to conduct the test, source of each input, procedure used to conduct the test – including detailed logic, tools / scripts used in conducting the tests, expected outputs, reviewing the procedures to document issues (including issue documentation templates), issue review within RA team, notification of issue to relevant divisions (including identification of responsibilities for issue resolution), escalation matrix for issue resolution including timeframe for such resolution and standards for exceptions including key performance indicators.
 Requirements
 Education
• B.Sc. in Computer, IT, Telecom or other related area.
• B.Sc. in Financial Management/Accounting or a related discipline is favorable
Experience
• Minimum of 3 years’ experience in an area of specialization; with 2 years’ experience in conducting Revenue Assurance activities
• Experience working in a medium organization and telecom
Technical Competencies
Telecommunication Networks
Quality Management
Reconciliation
Business Intelligence
Customer Billing Management
Roaming Accounting
Interconnection
Revenue Assurance
Root Cause Analysis
Trend Analysis