Senior Customer Support Specialist

Key Responsibilities

• Develop and maintain strong relationships with enterprise customers, understanding their needs and ensuring their success with our products and services.
• Serve as the primary point of contact for enterprise customers, providing support, resolving issues, and delivering a superior customer experience.
• Collaborate with sales, marketing, and product teams to ensure a cohesive customer journey and to identify opportunities for growth and improvement.
• Conduct regular check-ins and business reviews with key customers, gathering feedback and insights to drive continuous improvement.
• Develop and implement customer success strategies and plans to enhance customer satisfaction and retention.
• Stay abreast of trends and developments in the real estate industry, leveraging this knowledge to better serve our customers and to position our company as a leader in the market.

Qualifications

• Minimum of 4 years of experience in a customer success role, with a proven track record of delivering exceptional customer experiences.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels.
• Strong problem-solving skills and the ability to think strategically to overcome challenges and capitalize on opportunities.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and customers simultaneously.