Technical Support Engineer

"Welcome to Derakhte Zendegi Ertebete Tehran Co.!  We are a leading telecommunications company, specializing in the dynamic world of telecom services. With a strong partnership with MTN Iran cell, we strive to provide cutting-edge solutions and seamless connectivity to our valued customers. Join us as we shape the future of communication and bring life to every connection.
Work mode: Working from office. 
Work Location: Tehran, Iran 
 Full Time work: Saturday to Tuesday 9AM to 6PM (Wednesday – 9AM to 5PM) 
We are looking for a candidate with good communication skills (English). 
 Hiring Technical Support Engineer
 Position Overview:
• BSS solutions for billing and customer care domain 
• L1 /L2 Engineers- Support and Services 
• Will be a member of MSO support team. 
• She should be able to manage the Applications & should be able to communicate well with the customer.
• She must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On- Time Resolution. 
What are we seeking?
• Strong Team Player 
• Good Analytical Skills 
• Knowledge on Shell scripting is an advantage  
Preferred skills:
•Telecom BSS general Knowledge.
Essential Job Functions:
·       Problems/Issues/Defects Recording and Dissemination 
·       Diagnostics of Problems/Issues/Defects 
·       Ownership of Problems/Issues/Defects Ticket until Resolution 
·       Problems/Issues/Defects Analysis 
·       Follow-up and Resolve Problems/Issues/Defects within SLA 
·       Workaround, Corrective Fixes, Removal of Data Errors 
·       Application Maintenance 
·       Provide necessary Application log to L3/SME & all required support to diagnose a reported problem. 
·       Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
·       Pro-Active Communications (internal and external 
Salary for this position is determined based on the skill and experience of the candidate.