Front Office Engineer (Monitoring - Data Center) - آقا

Job Description:

• Monitoring power, network, servers, and virtual machines and services in the data center to detect possible problems
• Notifying the identified problems in the data center to the relevant stakeholders through tickets, SMS, and email to take possible action from the stakeholders.
• Follow up and review the process of solving the problem and update the ticket, SMS, and email to inform the beneficiaries
• Receiving the ticket after announcing the solution to the problem by the relevant team and getting confirmation from the service owner to update the ticket, SMS and finalize the process.
• Work in shift (12*36)
• Effective and complete handover for running incidents among shifts.
• Monitor continuously 24/7 the status, performance, and alarms of all network nodes and segments. 
• Inform Technical leaders about the important outages and updates within internal SLA

Requirements:

• Identifying and referring the ticket in the shortest specified time
• Percentage of correct diagnosis of problems
• Number of tickets received
• At least Bachelor's degree in Electricity (Power, Telecommunications, Electronics), IT, Computer Engineering and ITC. 
• Network+
• CCNA
• CCNP
• Lpic1&2
• Virtualization
• Solarwinds
• Zabbix
• PRTG
• Cacti
• MCSE