Job Description:
Aron Market is seeking a dedicated and knowledgeable Customer Support Specialist to join our team. This role is crucial for ensuring customer satisfaction and delivering high-quality support in both support and finance teams. The ideal candidate should have a solid understanding of customer support principles and sufficient knowledge of accounting, with the ability to accurately record transactions, track and analyze financial data, and provide accurate and timely reports.

Responsibilities:

• Respond to customer inquiries, resolve technical issues, and manage customer transactions.
• Provide technical support and monitor customer interactions to ensure high-quality service.
• Address customer financial inquiries and maintain and update financial records in the CRM system.
• Analyze financial data and provide accurate related reports.

Qualifications:

• At least 2 years of experience in customer support.
• Proficiency in English (at least 70%).
• Proficiency in CRM software and the Microsoft Office Suite.

Better to have:

• Sufficient knowledge of finance and accounting.
• A bachelor’s degree in finance, information technology, computer science, or related fields.
• Work experience in social media administration is an advantage.
• Experience in the brokerage and financial industry, along with proficiency in data analysis tools and financial software, is an advantage.

Skills:

• High attention to detail and accuracy.
• Strong problem-solving abilities.
• Ability to work independently in a remote environment and manage multiple responsibilities simultaneously.

Working Hours: 9 hours in rotating shifts (6 days a week)

What We Offer:

• Monthly payment of $280.
• Fully remote work environment.
• The possibility of promotion and salary increase based on performance.
• Free on-the-job training, with extensive and continuous training about global financial markets and trading software.

Note:
We kindly request that only individuals seeking full-time employment submit their resumes. This position requires full focus and dedication.
Please note that Aron Groups does not have any representatives or offices in Iran. We are a company incorporated under the laws of the Marshall Islands, with registered offices in the UK and Cyprus.