Visiwise is an innovative B2B SaaS company redefining logistics and supply chain management. Our platform enables businesses to track shipments in real time and optimize their logistics operations. We’re on the hunt for a Customer Success Associate who will play a critical role in ensuring our customers achieve their goals and experience the full value of Visiwise.

As a Customer Success Associate, you’ll be the first point of contact for customers, guiding them through onboarding, addressing their concerns, and ensuring a seamless experience. You’ll work closely with the Customer Success Manager to support retention, resolve issues, and identify upselling opportunities. This would be a unique experience and opportunity to learn and master B2B Saas customer success in an international startup like Visiwise and if you are eager to gain this, contact us.

Key Responsibilities

• Onboarding Support: Assist new customers during onboarding by ensuring a smooth setup, providing guidance on integrations, and resolving initial queries.
• Customer Training: Conduct personalized training sessions and provide resources to help customers effectively use the Visiwise platform.
• Proactive Engagement: Monitor customer accounts to identify usage patterns, address challenges, and prevent potential issues before they arise.
• Issue Resolution: Act as the go-to contact for customer inquiries, escalating complex problems to the appropriate team when needed.
• Feedback Gathering: Check in with customers regularly to collect feedback and communicate product updates or improvements.
• Relationship Building: Build trust and maintain strong relationships with customers, fostering loyalty and satisfaction.
• Upselling Opportunities: Identify opportunities to upsell additional features or services that align with customer needs.
• Data Management: Track and analyze customer success metrics such as usage rates, satisfaction scores, and retention data.
• Cross-Team Collaboration: Provide actionable insights to internal teams (e.g., product, sales) based on customer feedback and data trends.

What We’re Looking For

• Experience: 1–2 years in customer success, account management, or a client-facing role, preferably in SaaS, tech, or logistics.
• Communication: Exceptional written and verbal communication skills with a customer-first mindset.
• Problem-Solving: Ability to identify issues and propose effective solutions promptly.
• Tools: Proficiency in CRM and customer support platforms such as HubSpot, Zendesk, or Salesforce.
• Data-Driven: Comfort analyzing data to provide actionable insights and recommendations.
• Organizational Skills: Highly organized with the ability to manage multiple accounts and prioritize tasks effectively.
• Soft Skills: Empathy, patience, and a proactive approach to challenges

Why Join Visiwise?

• Have the opportunity to learn and master B2B Saas Sales in an experienced team.
• Work with a passionate team dedicated to revolutionizing the logistics industry.
• Be part of a company that values customer insights and constantly evolves its solutions.
• Opportunity to make a direct impact on the growth and success of a rapidly expanding SaaS platform.
• Having the opportunity to learn to deal with international businesses and support them.
• Competitive compensation, growth opportunities, and a collaborative work culture.
• Financial facilities (ability to have international payments).
• Business growth bonus for all team members.
• Regular knowledge-sharing sessions.
• Recreational programs and team-ups.
• Food and transportation allowance.
• Performance bonus.
• Snack foods.

Working Hours: 2 PM to 10 PM