Mission
To execute System engineering in terms of measurement and monitoring the Capacity and Performance of the ITS systems and Applications, IT as well as ICT, on a national basis to ensure a high-quality experience for the end user (internal and external customers).
To analyze performance data to identify trends, anomalies, and potential issues that may affect network performance.

Context
The Iranian Telecommunications competitive environment
The International telecommunication competitive environment
The need for a cost-efficient operation
To provide Service monitoring functions and KPI adherence mechanisms to ensure that Vendors deliver agreed performance, for ITS systems and applications, bearing in mind that ITS systems and applications (IT as well as ICT) may include the CORE connectivity
The ITS Services used by MTN Irancell are interface to numerous other business units and ITS Vendors.


Experience
 
Minimum of 3 years’ experience in applying data science/engineer methods for monitoring ITS system, services,Zabbix,Elastic …
Experience utilizing visualization tools to take advantage of the growing volume of available information
Experience working in a medium to large organization

Roles & Responsibilities

To enforce continual stability of Quality and Performance of the ITS systems and Applications (IT, and ICT) to offer better services to MTNIrancell customers and increase its market share.
To liaise with all vendors to ensure integration of statistical platforms, and ensure integrity between vendors where necessary.
To execute System Engineering in the field of monitoring performance of ITS systems and applications (IT and ICT), at various levels of operation and initiating actions to improve the quality, availability, and measurement.
To implement the Installation, configuration, utilization, and maintenance of monitoring solutions/tools including but not limited to hands-on experience with Zabbix, Prometheus, ELK, Grafana, Linux, Web server types (e.g., Nginx, Apache), ….
To implement System modeling(monitoring) for all ITS systems both on the system and service level to radically increase the capability and reduce the time of trouble isolation, trouble finding and troubleshooting.
To determine measurement points on systems based on performance, capacity, and business requirements considering the system model.
To assimilate the performance of the ITS systems and applications (IT as well as ICT), in the overall network and analyze cross-systems impact with the various vendors present in the Irancell network.
To identify KPI objectives of the ITS systems and applications (IT as well as ICT), as specified by the license and contractual terms, and conditions and ensure SLA KPIs are met. 
To implement and develop an automated and effective measurement environment for ITS systems and applications (IT as well as ICT) including the definition, refinement, selection, and implementation of network performance tools, as applicable to the above-named systems.
To work across multiple technical domains, business teams, and Managed Service vendors to ensure the end-to-end availability and stability of Business-Critical Services at all times (24x7).
To report regularly and comprehensively on the progress and activities of ITS systems and applications (IT as well as ICT), consolidated and vendor-specific with a focus on detecting Bottlenecks and recommending service enhancements.
To ensure statistical accuracy in the various data collection packages from various OSS (Operation and Support System) elements and their Up-stream and Down-Stream interfaces.
To raise and track performance and capacity issues/failures by analyzing monitoring of ITS systems and applications (IT as well as ICT), and recommending corrective actions.
To implement a technical system survey with a focus on system capabilities and limitations in the areas of Capacity & Performance to provide recommendations on capacity requirements & performance improvements.
Peer-to-peer discussion with vendors and operational teams about solutions and their implementation
Provide subject matter expertise around monitoring tools and technologies used within ITS and among ITS Vendors.