About this role

Azki is growing its research practice as part of a broader effort to deepen our understanding of and improve the user experience across the product. This role will shape how research gets done by building out methodology, tooling, and processes, while directly supporting active initiatives such as the homepage redesign and the insurance comparison experience.

Responsibilities

• Plan and run end-to-end research (discovery, evaluative, and validation studies) for high-priority initiatives such as comparison-shopping flows and onboarding.
• Choose the right research method for each question, including usability testing, surveys, interviews, diary studies, or analytics-driven quantitative research, rather than defaulting to a single tool or method.
• Turn ambiguous stakeholder questions (e.g., "Why are conversion rates low here?") into specific, testable research questions.
• Translate findings into concrete product and design decisions, not just insight reports; partner with Design and Product to prioritize based on evidence.
• Establish lightweight research operations, including participant recruitment, a shared repository of past findings, and reusable templates, as no such infrastructure currently exists.
• Present findings to both Design and Product teams and leadership, adjusting the depth and framing for each audience.

Requirements

• 3+ years of experience in UX research (mixed methods), ideally with direct ownership of a research function or research operations in a small- to mid-sized product team.
• Demonstrated ability to run studies independently end-to-end, including recruiting, moderating, synthesizing, and presenting findings, rather than simply executing a pre-defined script.
• Comfortable working with ambiguity and building research infrastructure from scratch in an environment with no existing processes.
• Working knowledge of quantitative methods, including funnel analysis, survey design, and a basic understanding of statistical significance, alongside qualitative research methods.
• Experience with remote research and testing tools (e.g., Maze, UserTesting, Hotjar, or similar).