Hardware Support Engineer (Vendor)

Mission
• To carry out spare management, including SSL+ reorder point calculation, spare purchasing, and repair program.
• To develop the administration of an automated Hardware Support program.
• To analyze and calculate all usage of spares in the network to optimize usage at the national level.

Roles & Responsibilities
• To determine national spares requirements Safety Stock Level (SSL) based on: MTBF, MTTR, SLA criteria, geographic warehouse site locations, respective site densities, and field maintenance contractor locations in relation to site dispersion/densities.
• To follow and resolve all spares-related issues with vendors, contractors, and suppliers.
• To review and analyze the spare requirement based on consumption and growing network rollout plans.
• To submit CSR requests to vendors for recurring vendor equipment-related faults that do not match their design specification.
• To conduct meetings with all stakeholders and get involved in contract/SLA negotiations to improve service delivery of the suppliers and vendors.
• To conduct monthly physical inspections to ensure that SPMS[1] stores all spares properly (properly packaged and handled) and spares are labeled according to their classification (serviceable, repairable, and disposal items).
• To coordinate with the EAM team to ensure that all new spares are received in the WMS stock system.
• To verify whether SPMS subcontractors issue spares against related work orders or TT.
• To track faulty spares according to the repair and return (R&R) procedure.
• To conduct monthly physical verifications of all spares in the warehouse and submit variance reports.
• To submit and analyze regular status reports of all spare TTs and inventory to the Hardware Support Manager.
• To attend weekly meetings with SPMS to supervise all inventory issues and follow the action points with related persons until resolved.
• To provide related reports to the Hardware Support Manager to analyze spare requirements and budget.
• To provide monthly CAP reports of PO usage to the Project Monitoring and Reporting team (CPG) to check and update their database and documents.
• To update the spares vs. installation database to determine SSL.
• To keep records of spares updated based on site densities in relation to warehouse locations (geographical spares required plan) to recover the spare issue (TT) in time from local warehouses.
• To track vendor SLAs bi-monthly for considering the penalty.
• To update the required material plan for all new projects in the network.
• To coordinate with SPMS subcontractor to ensure delivery of purchased spares according to related PO.
• To count stock quarterly for whole NWG spare warehouses to ensure the database is updated and there is no shortage in stock availability.
• To oversee all inbounding and outbounding to warehouses and keep the inventory management system updated.

Job Requirements

Education
• B.Sc. degree in Telecommunication, Electronics, Information Technology, or related fields.

Experience
• Minimum of 3 years’ experience in an area of specialization, with experience in supervising others.
• Experience working in a medium organization.